Job Description
Are you an energetic and dependable professional who enjoys providing excellent customer service? If so, we have the perfect opportunity for you! Come Join ReSource Pro!
Your Role: We are seeking a dedicated Insurance Phone Auditor to join our team. In this role, you will analyze and verify information provided by insured parties to accurately determine policy premium bases. You will conduct thorough audits, prepare detailed reports, and communicate your findings to insurance carriers. Your ability to make informed decisions and manage multiple tasks will be key to your success in this position.
In This Role, You Will: - Efficiently manage assigned tasks, prioritize work, and ensure timely completion of audits.
- Conduct voluntary phone audits by analyzing electronically submitted information and requesting additional details from policyholders via phone or email.
- Create comprehensive audit reports, ensuring accuracy and adherence to quality standards, and submit reports for review.
- Consistently meet or exceed established quality and productivity benchmarks.
- Follow up with policyholders and resolve any discrepancies or concerns related to audits.
What You Need to Be Successful: - Ability to effectively convey complex information both verbally and in writing.
- Solid understanding of basic accounting principles and practices.
- Ability to work independently, self-motivated, and self-disciplined.
- Strong proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
- Ability to analyze data, identify trends, and solve complex problems.
- Strong organizational abilities to manage multiple tasks, prioritize effectively, and meet deadlines.
- Professional and positive demeanor when dealing with third-party business owners.
- Willingness to receive feedback constructively and make necessary adjustments to improve performance.
- High school diploma or GED required
Your Compensation: Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package, which also includes variable compensation eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a variety of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. The salary range for most locations for this role is $12.00-$15.50 per hour base, with eligibility for commission in addition to base pay.
The salary range may vary based on the specific geographic location in which the candidate resides
Your Benefits and Perks: - Eligible for all medical & dental benefits on Day 1.
- Eligible for 401k with employer match after 12 months of employment.
- Generous PTO plan with paid holidays & floating holidays.
- Development & growth opportunities.
- Teamwork-oriented work environment.
Your Interview Process: To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via Zoom.
The standard interview process includes:
- Behavioral Interview with Talent Acquisition.
- Online talent assessment.
- Hiring Manager interview.
*Additional interview steps may be added depending on the position or if further evaluation is needed.
Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.
About ReSource Pro: Focused exclusively on the insurance industry, ReSource Pro is a trusted strategic operations partner to insurance organizations seeking to increase their productivity and profitability. With a global team of more than 10,000 employees, ReSource Pro operates at the critical intersection of people, process, technology, and data to serve more than 1,800 clients across the carrier, broker, and MGA segments – consistently earning a +96% client retention rate for over a decade. It offers expert advisory services, proven business process management optimization and transformative data and technology solutions. For the 15th time since 2009, it was recognized in 2024 by Inc. 5000 as one of the fastest growing companies in the US.
Equal Employment Opportunity Policy ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
About ReSource Pro:
Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times—placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list’s 40+ year history.
Equal Employment Opportunity Policy
ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Tags
Hourly pay, Work at office, Local area,