Job Description

Leading provider-centric, technology-powered healthcare company is looking to hire an IT Support Analyst in Las Vegas, NV on contract basis.

• Will work out of corporate offices and also need to be able to drive to clinics in the area.
• Will be handling software and hardware support, both phone and onsite.
• Could be supporting all levels: senior level execs to doctors and receptionists at the clinics.

What You ll Do:

• Provide prompt and effective white glove level technical support for various IT incidents.
• Collaborate with internal technical support and engineering teams on projects and support cases.
• Handle incoming helpline calls and tickets, offering initial technical assistance before escalations.
• Convey intricate cases and project tasks to Tier II and/or III support teams.
• Offer field support in the absence of dedicated field support engineers.
• Participate in a rotation to provide after-hours on-call support
• Fulfill on-call duties by delivering remote assistance and support during the designated times.
• Proactively review event logs related to systems, networking, and security, contributing to the support team's effectiveness.
• Ensure compliance with SOX 404B and HIPAA rules and regulations as defined in policies.
• Maintain open communication about any issues with scheduled maintenance tasks to IT Management.
• Educate users on technologies, cybersecurity, and safeguarding company assets.

Qualifications:

• Bachelor s degree in Computer Science or Information Systems, OR 2-5 years of IT Technical Support experience in medium to large-sized firms.
• Entry-level certifications in networking, infrastructure systems, and/or security.
• Strong technical speaking and writing skills.

You're great for this role if:

• You are proficient in troubleshooting basic PC performance issues and adhering to configuration protocols for user devices.
• You have advanced skills in Microsoft Windows Operating Systems for endpoint computing.
• You have strong written and verbal communication skills in English.
• You thrive in a fast-paced healthcare environment with exceptional efficiency.
• You are capable of self-initiating and contributing effectively to projects.
• You demonstrates excellent interpersonal skills across all levels of the organization.
• You are eager to learn and pick up new technologies quickly.
• You are able to assist with scheduled and unscheduled tasks during emergency situations

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

• Dice Id: 10106335
• Position Id: JG14163

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