Job Description

< class="yVFmQd cS4Vcb-pGL6qe-KUvarc"> The Helpdesk role is to deliver support to end users on various types of systems, software, and hardware. A Helpdesk Technician will assist different technology managers on an entry to mid-level requests. This will include networking, Point of sale, and setting up hardware for meetings and events. Daily task will range from password resets to vendor support calls for system issues.

Responsibilities>

• Help Desk Support will answer and troubleshoot calls from local and remote staff and perform basic system administration of microcomputer operating systems.
  
• Receives customer assistance requests, log requests into tracking system, and assign, plan, and schedule tasks
  
• Tests, integrates, and maintains project specific hardware and software in a multi-platform Local Area Network (LAN) or Wide Area Network (WAN) environment.
  
• Maintains all hardware, software, and resource databases related to IT operations including:
  
• Updates Asset Management database when hardware is received, moved, modified, or disposed
  
• Operates resource-tracking software (print monitors, disk management, etc.)
  
• Serves as liaison between IT Service Desk, enterprise services, and Customers
  
• Installs and configures Windows, Mac, and systems and software
  
• Installs and configures hardware and software on local microcomputer system
  

Education:
* Bachelor's degree Information Technology or related field.
* High School Diploma or Equivalent.
* Information Technology related certifications.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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• Dice Id: 10115369
• Position Id: BBBH429376-125

Job Tags

Contract work, Local area, Remote job,

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