Dutch Customer Support Specialist Hybrid in Malta (Chat & Email Only) Job at Cross Border Talents, Malta

TitwTmdQenJ3L0pFYzBmYmhJazQ5VU5PakE9PQ==
  • Cross Border Talents
  • Malta

Job Description

Ready to advance your career?

Join our team as a Customer Success Specialist ! If you're creative, approachable, and thrive in a dynamic, fast-paced environment, this role could be the perfect fit for you.

Role Overview:

As a Customer Support Specialist, you'll handle customer inquiries and resolve issues exclusively through email and live chat—no phone support required.

Key Responsibilities:

  • Respond promptly and clearly to customer inquiries via email
  • Monitor and moderate user-generated content to ensure adherence to company policies
  • Detect and address potential scams or fraudulent activities to safeguard platform integrity
  • Keep accurate records of customer interactions and resolutions
  • Collaborate with team members to refine processes and elevate customer experiences
  • Provide accurate information using the best tools and resources
  • Meet individual and team performance goals
  • Partner with internal and client teams for seamless service delivery
  • Participate in training to stay informed about moderation guidelines
  • Support various workflows, clients, and markets as needed

Requirements:

  • Fluent in Dutch (C2 level)
  • Fluent in English (B2 level)
  • EU citizenship or Maltese Residency Card
  • 0-1 year experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Competitive Salary: We recognize your skills and dedication
  • Performance Bonuses: Earn rewards for your achievements
  • Transportation : Convenient company transport from designated locations
  • Relocation Assistance : Smooth onboarding support
  • Career Growth : Opportunities to develop professionally
  • Hybrid Work Model : Flexible options for a better work-life balance

Excited to take the next step in your customer support journey? Apply now , and we'll connect with you soon!

Job Tags

Relocation package, Flexible hours,

Similar Jobs

Fenway Health

Public Health Nurse (RN) Job at Fenway Health

 ...Description Are you a compassionate and dedicated nurse with a passion for making a meaningful impact? Were seeking a Public Health Nurse (RN) who thrives in a dynamic, client-centered environment and is committed to serving marginalized communities. In this role... 

Total Aviation Staffing, LLC

Helicopter VFR Pilot Job at Total Aviation Staffing, LLC

 ...VFR Pilot - Chillicothe, MO Location: Chillicothe, MO | Housing Provided | Up to $50,000 Sign-On Bonus About the Role Total Aviation Staffing is seeking a VFR Pilot for a Helicopter Air Ambulance (HAA) operation in Chillicothe, Missouri . This role offers... 

Dadeland Animal Hospital Inc

Appointment Setter FT and PT (Remote) Job at Dadeland Animal Hospital Inc

The Appointment Setter will be responsible for generating leads and scheduling appointments for the sales team. The role requires excellent communication skills, a strong understanding of the company's products or services, and the ability to build rapport with potential... 

HMT Tank

Rope Access Technician Job at HMT Tank

 ...The Rope Access Technician will perform and/or assist NDT Technicians in performing non-destructive Testing of materials. Part Time with potential to go Full Time based on business needs. The successful candidates must be willing to travel out of town on a periodic basis... 

Marmon Link

Senior systems administrator Job at Marmon Link

 ...role responsible for the strategic management, optimization, and security of the organization's IT infrastructure. The Senior Systems Administrator will lead advanced troubleshooting efforts, design scalable systems, and oversee key IT projects while mentoring junior...