Customer Service Agent - Remote Graveyard Shift Job at American Logistics, LLC, Utah

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  • American Logistics, LLC
  • Utah

Job Description

Description American Logistics Values Be Genuine. Put People First. Foster Transparency. Stay Relevant. Maintain Tenacity. Teamwork. About the Job As a Customer Service Associate, you will be at the forefront of the customer experience by arranging non-emergency medical transportation. Each interaction matters to us, and you have the opportunity to make a positive impact. Some of the duties include, but are not limited to:

  • Receive inbound calls and make outbound service calls, assess the customer’s transportation needs, and assist appropriately
  • Interact with clients, transportation providers, and other customers via phone and software applications (Data entry required)
  • Deliver a simple customer experience with every interaction
  • Trouble-shoot and problem solve situations that may be outside standard procedures
  • Become a knowledge expert
Shifts: This position is specifically for graveyard shift. Requirements American Logistics is proud to employ a diverse workforce. The experience and skills needed are:
  • Ability to demonstrate strong communication and interpersonal skills
  • Basic software and web knowledge, and the ability to pick up new technology quickly
  • Work well with others, and be willing to help team members
  • Ability to problem solve
  • High attention to detail
  • Reliability - As you work remotely, you will need to be available to supervisors and be trusted to adhere to your assigned schedule
Benefits What’s in it for You
  • Work-life balance – We offer set schedules that are flexible
  • Potential for advancement within the organization
• Benefit Package that includes:
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Company paid life insurance
  • Company paid disability insurance
  • Paid Holidays
  • Paid Time Off
  • 401k Retirement Savings Plan (with Employer Match after 1 year of employment)
  • $15.00 per hour (Spanish-speakers eligible for $16.00 per hour starting wage)
American Logistics offers a unique work culture that allows people to make a difference and thrive. We value our employees’ feedback and ideas, and view them as critical to our success. *This position is subject to a pre-employment background check and drug screen.

Job Tags

Hourly pay, Remote work, Flexible hours, Shift work, Night shift,

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