Job Description

  Clinical Program Assistant

Job Summary:  

This position supports clients and clinicians at the outpatient clinic in a wide variety of administrative and coordinating functions. The Program Assistant reports to the Program Director.

Essential Functions and Responsibilities:

• Receptionist duties such as welcoming and assisting guests upon arrival and courier deliveries. 
• Ensuring all clients and visitors check-in via the Receptionist platform. 
• Communicate with the team of client’s arrival, departure, activities, etc. 
• Set up clients for telehealth sessions with psychiatrist. 
• Assist group facilitators with set up of group rooms for various group sessions. 
• Set up for daily lunch service for clients and submitting weekly orders per client’s dietary preferences (putting out individual client meals, general cleaning of the area).
• Responsible for weekly inventory and restocking essentials as needed, primarily in Wellness Room; coordinate with property manager on ordering. 
• Complete general health and safety checks to maintain CARF standards. 
• Daily walk-throughs and cleaning to ensure therapy, group rooms and café are staged and ready for sessions. 
• Miscellaneous administrative duties such as making copies, filing, scanning, organizing areas, etc. 
• Demonstrate a thorough understanding and adherence to policies and procedures related to professional ethics, confidentiality, and healthy boundaries.
• Provide compassionate support, attention, and assistance to patients and their families.
• Ensure adherence to all healthcare regulations, including HIPAA and OSHA.
• Collects UA’s (urine specimens) and process for testing; takes the vitals and weight of the clients. 
• Assist Program Director with client and clinician scheduling.
• Uploads documentation and data entry into KIPU. 
• Medication Management – Calls pharmacy, ensuring medication refills are submitted and received in timely manner. 
• Redirects clients back to group sessions and supports any client questions, if needed. 
• Interviews clients and uses KIPU (EMR) to enter data and pertinent medical information.

Required Education & Experience:

• Minimum of 1-2 years of prior experience in a medical, healthcare or administrative role..
• Knowledge of and experience with KIPU is advantageous.
• Current AED, CPR/First Aid Certification.
• Positive attitude, professional, organizational skills; ability to communicate effectively.
• Proficient in Outlook, Excel, Word and PowerPoint.
• Ability to keep the clinic and office environment clean and orderly at all times.

Physical Requirements:

• Activities involve sometimes sitting at office desks and in front of a computer monitor.
• Ability to lift and carry light objects and parcels incidentally.
• Regular verbal communication, listening, and presentation skills required.
• Significant walking and ability to climb stairs.

  Note: Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.

At the Los Angeles Outpatient Center (LAOP) , our mission is to provide a healing resource for adults, battling mental health, substance abuse, and disordered eating. Our diverse team of clinicians ensures that clients receive individualized comprehensive care in the most appropriate setting. We look for people who can grow, think, dream, create, and push the model of healthcare forward. We value achievers, leaders, and visionaries. Our goal is to value each person's skills and provide an environment that embraces diversity and rewards imagination and service delivery. LAOP is part of Centered Health , which operates a diverse network of behavioral health treatment centers ensuring that clients receive individualized comprehensive care in the most appropriate setting.

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