Technology Service Desk Consultant Job at duvari group, Missouri

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  • duvari group
  • Missouri

Job Description

This St. Charles-based IT solutions provider is seeking a solution-minded support consultant to work directly with clients, solve real problems, collaborate with a strong technical team, and make a visible impact every day. If you enjoy helping people, value variety, and want to grow in an environment where technology, personality, and teamwork matter, this is a role worth getting excited about.

 

Responsibilities

  • Provide technical customer service to customers

  • Triage and respond to requests via phone, email, and in person

  • Follow established procedures to troubleshoot technical issues and complete maintenance requests

  • Troubleshoot advanced technology issues and collaborate with senior team members to resolve them

  • Communicate clearly with customers to ensure issues are resolved and fully understood

  • Provide customer training and guidance to help them better leverage technology

Skills

  • Enjoys interacting with and helping customers

  • Desires to partner with customers and team members to generate value

  • Able to understand technical problems and follow technical procedures

  • Enjoys problem solving and persists until issues are resolved

  • Strong attention to detail and organizational skills

  • Excellent professional written and verbal communication skills

  • Able to adapt to the individual needs of each customer

Qualifications

  • Strong analytical skills and attention to detail

  • Excellent written and verbal communication skills

  • Knowledge and experience in information technology

  • Experience in project management

  • Ability to conduct research and stay current with industry trends

  • Proficient in Windows and or MacOS administration

  • Proficient in Google Workspaces and or Microsoft Office 365

 

Job Tags

Work at office,

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