Job Description
At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.
Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and paid time off. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.
Status Exempt
Summary Candidate will support the Service Operations organization to improve the overall fixed operations (Service) business and financial performance for both Kia and Kia Dealers in the areas of owner service satisfaction (CSI), service retention, parts & accessory sales, dealer parts inventory management, service & parts marketing and dealer profitability through the development / implementation of strategies, processes, tools and motivational activities to effect positive change.
This role will be the project manager for implementation and execution of Service Lane Technology (SLT), Express Service and alternative service programs (e.g. Mobile Service), Prepaid Maintenance Program, Fixed Operations in-dealership training, Dealer service retention and capacity improvement programs and other dealer profitability enhancement programs as they become identified. They will be responsible for managing the vendors for these programs, as well as all aspects of program development, launch, implementation, promotion, tracking, and sustainment including developing Executive Approval Decks to secure organizational buy-in and funding approval. The role will be responsible for leading necessary department analysis, training, and presentations as needed.
Major Responsibilities 1st Priority - 50% Responsible for managing the successful launch, implementation, execution and sustainment of Service Business Development related initiatives and achievement of department objectives. This includes the development of tactics, training and coordination with regions. Examples of initiatives includes but is not limited to: Service Lane Technology, Prepaid Maintenance, Fixed Operations in-dealership training, and Dealer service capacity improvement programs.
2nd Priority - 20% Provide department management with ongoing tracking & analysis of program and objective attainment status. This includes developing tracking reports, analyzing & reporting results, communicating with regions and corporate management. Produce weekly/monthly status reports for field follow-up and Kia America (KUS), KHQ (Kia Headquarters) and Kia NA (Kia North America) executive review. Lead the development of department presentations for various audiences as required.
3rd Priority - 10% Provide the field and dealers with tools to support dealer profitability in the service drive due to the shift towards electric vehicles and the need for retention growth.
4th Priority - 10% Assist department National Managers in the development of strategies and new initiatives to achieve department objectives. This includes the development of strategies, tactics and Executive Approval Decks. Examples of initiatives include: Service Lane Technology and Mobile Service.
5th Priority - 10% Produce ad hoc reports and provide other information as requested by KHQ (Kia Headquarters) and Kia NA (Kia North America) management.
Education/Certification - A Bachelor’s degree from an accredited college or university or equivalent experience and demonstrated skills.
- Master’s degree a plus.
Overall Experience - 15+ years’ experience in the automotive industry, retail and/or corporate with dealer contact experience preferred
- 10+ years’ experience in field service management
- Project management experience in a wholesale automotive environment or equivalent industry a plus.
- Strong understanding and experience with new and emerging products that lead to the growth in service customer retention, and the ability to recognize the importance of consistent and durable integration into normal dealership operating processes.
Directly Related Experience - Must have deep understanding of retail service and aftersales operations, owner satisfaction processes & key drivers of change, and service & parts marketing.
- Experience with an automotive retail dealership is highly desirable
- Knowledge and understanding of both wholesale and retail automotive operations are needed regarding all areas Service Operations.
- An awareness of the relationship between automotive manufacturers and the retail network is also required.
Position Requirements - Occasional travel may be required domestically and/or internationally
- May need to work additional hours outside of normal business hours as required by the job, including weekends or holidays
- Perform other duties as assigned
Skills Strong oral/written communication skills
Strong project management and organizational skills
Strong data analysis skills
Strong PC Skills: Microsoft Office Tools: Word, Excel, Power Point and Office 365.
Ability to lead design and implementation of successful training programs
Superior task management and project administration abilities are desirable.
Competencies CHALLENGE - Solving Complex Problems
COLLABORATION - Building and Supporting Teams
CUSTOMER - Serving Customers
GLOBALITY - Showing Community and Social Responsibility
PEOPLE - Interacting with People at Different Levels
Pay Range $108,209.00 - $156,132.55
Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.
Equal Employment Opportunities KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law. KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices. The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.
Disclaimer: The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Job Tags
Holiday work, Full time, Shift work,