Job Description

Position Overview:

The Senior Technical Support Analyst is a Fully Remote position and assists International Dealers and Body Builders by providing diagnostic and repair guidance via a web-based casefile management ticketing system and inbound/outbound phone support.

This position is full-time Remote Work From Home with up to 10% travel required to dealer locations

The team works a weekly shift rotation described below – All hours are Central Time and are subject to change based on business needs:

Shift 1: Monday – Friday 7 AM – 4 PM (Roughly 5 weeks in a row then the below weekly rotation starts)

Shift 2: Monday – Friday 6 AM – 3 PM

Shift 3: Tuesday – Saturday 7 AM – 3 PM

Shift 4: Monday – Friday 12 PM to 9 PM

Cycle repeats

Responsibilities:

• Support International Dealers and 3rd party Body Builders via web-based casefile management ticketing system and inbound/outbound phone support
• Identifies emerging failure modes and escalates to cross-functional teams for investigation
• Support new product launches
• Provides feedback and suggestions to cross-functional teams for improvement
• Travel on-site to dealer locations to support vehicle-down situations when needed

Minimum Requirements:

• Bachelor’s degree
• At least 2 years of field service engineering, automotive service or truck service experience

OR

• Master’s degree

OR

• At least 4 years of field service engineering, automotive service or truck service experience

Additional Requirements:

• Qualified candidates, excluding current International Motors employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. International Motors does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills:

Technical

• 6+ years Class 4-8 Diesel Truck diagnostics on engine, after treatment and electrical systems
• Electric Vehicle experience is recommended but not required
• Experience with diagnostic software such as Navistar NED, SDS, DLB, Cummins Insite, Allison DOC, Eaton Service Ranger 4, Wabco Toolbox
• ASE certifications are recommended but not required
• Formal vocational/college training related to Trucking or Automotive

Administrative

• Microsoft Outlook
• Entry-level PowerPoint and basic Excel
• Microsoft Windows proficiency
• Average 40+ WPM typing speed

Soft Skills

• Strong verbal and written communication
• Working independently in a remote environment
• Strong team collaboration
• Process oriented
• Critical thinking and problem-solving
• Customer-first focus

Company Overview:

At International Motors, LLC* (“International”), we’ve never backed away from forging our own path. Our openness and ability to meet customers where they are, combined with our curious mindset is what defines us as a company. And as individuals. With big changes ahead for the commercial vehicle industry, and people counting on us to keep things moving, we say: bring on the journey.

ABOUT INTERNATIONAL
From a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit

• 
  International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.

EEO Statement:

International is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email [email protected] to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.

Job Tags

Remote job, Permanent employment, Full time, Work from home, Visa sponsorship, H1b, Shift work, Saturday, Monday to Friday,

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