Job Description

About Us:

NYSTEC is a nonprofit technology consulting company, advising agencies, organizations, institutions, and businesses since 1996. We’re independent and vendor-neutral, so we have our clients’ best interests at heart. At NYSTEC, we know that we succeed when individuals and teams flourish personally and professionally, so our benefits and perks support that mindset.

About the Role:

The senior systems administrator is responsible for oversight of tier one and tier two help desk and desktop support, server administration, network administration, voice administration, and security. You will assist the IT managers with disaster recovery capability and planning. You will also manage and execute all information technology functions for the company in keeping with a perspective to mitigate risk and balance enhanced capacity and productivity.

Key Responsibilities

Help Desk Support:

• Provide oversight to all levels of service desk support for NYSTEC employees.
• Respond to emergencies that affect IT operations, on-site and remote, on and off hours.
• Provide guidance and oversight for the configuration of laptops, desktops, phones, end-user devices, and peripherals for standard applications; identify and correct end-user hardware problems; and perform advanced troubleshooting.
• Work with IT service desk manager to continually improve metrics to ensure that customer support, response time, quality of service, and follow though are met.

Operational Management:

• Assist managers and vendors with changing and evolving the enterprise architecture of the NYSTEC environment.
• Assist NYSTEC personnel with software and hardware recommendations and purchases.
• Maintain an inventory of all NYSTEC computer-related hardware and software.
• Ensure that scheduled preventive equipment maintenance is performed properly and promptly; maintain equipment maintenance records; and maintain operations, administrative, and quality assurance backup plans and procedural documentation.
• Coordinate repair and maintenance work with contracted vendors and ensure that repairs are conducted in a timely fashion and in accordance with standard operating procedures.
• Report when specified thresholds are reached and provide alert notifications to designated NYSTEC personnel in the event of system or widespread application failures.
• Maintain operational documentation and procedures.
• Maintain disaster recovery procedures, and schedule and test annually.
• Provide onboarding technology training to new hires.
• Provide configuration management and management of user logins and security.
• Support Microsoft Azure, Microsoft Office 365 and supported services, Microsoft SharePoint, Cisco Webex, and other specialized software products of NYSTEC.
• Provide backup and restore services for server disk storage.
• Provide network administration services for all NYSTEC network equipment, including Meraki switches, Meraki wireless access points, Cisco Adaptive Service Appliance (ASA) firewalls, Meraki security appliances, and other security devices.
• Install and maintain printers, network copiers/scanners, and other components.
• Provide support and maintenance, including moves, adds, and changes, for NYSTEC’s Cisco Call Manager.
• Manage phone system at all NYSTEC locations.
• Maintain the appropriate antivirus detection programs on NYSTEC’s servers, desktops, and laptops.
• Perform security audits, as requested, and immediately notify NYSTEC personnel of suspected breaches of security or intrusion detection.
• Maintain and provide remote access administration, as requested by NYSTEC personnel.
• Install new servers, software, and hardware, and transfer data when acquired.

Strategy and Planning:

• Assist NYSTEC management with periodic updates/changes to IT policies and procedures, consistent with industry best practices.
• Assist NYSTEC management with planning and designing major system enhancements, including installing and/or upgrading new or existing systems. Examples include major server upgrades, storage system upgrades, and the redesign of backup systems.
• Provide best-practice recommendations to NYSTEC management regarding the laptop replacement cycle.
• Provide best-practice recommendations to NYSTEC management regarding options for software licensing, viability of cloud computing, and new technology options.

About You:

Required Qualifications

• A desire to assist with the engineering of IT systems in a local area network/wide area network (LAN/WAN) environment.
• Experience with providing end user support and operational IT infrastructure support.
• Experience and knowledge of Microsoft Azure Active Directory (Azure AD) and Microsoft Office 365 (Office 365).
• Skilled in organization and accuracy of detail.
• Commitment to the NYSTEC Experience.

Preferred/Desired Qualifications

• Microsoft certified solutions expert (MCSE), Microsoft 365 certification, JAMF certification.
• Comp TIA A+, network+, and/or security certification.

Education and Experience

• A bachelor’s degree — preferably in computer science, management information systems (MIS), or a similar discipline — and five years of related experience.
• An equivalent combination of education, training, and experience will be considered.

The pay range for this position is $79,793.00 to $109,716.00 per year.

It is NYSTEC's policy to provide equal employment opportunity (EEO) to all individuals, regardless of actual or perceived race, color, creed, religion, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), age, national origin, ancestry, citizenship status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, military service and veteran status, sexual orientation, marital status, or any other characteristic protected by local, state, or federal laws and ordinances. NYSTEC is strongly committed to this policy and believes in the concept and spirit of the law.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact recruitment@nystec.com if you require a reasonable accommodation to apply for or to perform this job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

Learn more about NYSTEC by visiting

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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