Job Description

We are Aztec, the acknowledged global leader in learning solutions for adult education. We’re the most used and trusted brand in both print and digital learning solutions for adult learners, offering resources for literacy, job skills, adult basic education, high school equivalency, college entrance and career tech. We seek highly motivated, talented, and community-oriented candidates with a passion for supporting learners!  

Responsibilities: 

• Participate in the design and development of a new Salesforce implementation

• Administer and maintain the Salesforce system, ensuring data integrity, security, and availability

• Administer all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules 

• Manage Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports 

• Manage Sandbox environment

• Identify and gather requirements, translating into best practice, scalable solutions with a focus on user experience 

• Identify unused or underutilized platform features 

• Create a platform roadmap and define priorities, liaising with stakeholders 

• Own the communication of any platform changes to end users and stakeholders 

• Establish data management to improve Salesforce data quality, implementing rules and automation as needed 

• Deliver proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer 

• Manage user support tickets 

• Monitor and improve user adoption 

• Provide new user and ongoing user training

• Create technical documentation 

• Work with integrated applications including DocuSign, SPIFF, Salesforce Shield and other custom integrations 

Requirements and skills: 

• Ability to administer and configure a Salesforce system (roles. custom objects, workflows, permissions, etc.). 

• Familiarity with automating business processes, creating reports/dashboards, and data analysis/modeling. 

• Knowledge in designing, building, and implementing custom applications using the declarative customization capabilities of the Salesforce Platform. 

• Strong communication, collaboration, and problem-solving skills. 

• Proficiency in Salesforce configuration, customization, and maintenance. 

• Experience with data management and data quality assurance. 

• Familiarity with Salesforce integrations and API usage. 

• Strong analytical and problem-solving skills. 

• Excellent communication and interpersonal skills. 

• Ability to work independently and collaboratively in a team environment. 

• Detail-oriented with strong organizational skills. 

Preferred: 

• Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder

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