Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until January 20th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

To Learn More, please review the Benefits Eligibility Summary

My Epic gear is a new gear membership that provides all the benefits of owning gear, but with more choice, lower cost, and no hassle. Membership unlocks access to over 60 of the latest ski and snowboard models and the convenience of choosing in-resort delivery and daily slopeside pick-up & drop-off, at 12 North American resorts. All managed from the palm of your hand in the My Epic app.

Job Summary: 

As the Delivery Coordinator, you are an ambassador of My Epic Gear and, where applicable, Epic Mountain Rentals Delivery and are instrumental in the success of the delivery team. You will be responsible for total member and guest satisfaction throughout their reservation, consistently delivering exceptional member and guest service. We are looking for strong communicators with excellent organizational skills—someone who enjoys planning and logistics. Delivery Coordinators will work closely with their managers, assistant managers, and Delivery Specialists.

Job Specifications: 

• Starting Wage: $23.00 

• Shift & Schedule Availability: Full Time and Part Time

• Skill Level: Intermediate, Advanced

Job Responsibilities: 

• Ability to pivot between assisting members, guests, and tasks.

• Review and manage incoming reservations in a timely and complete manner.

• Build delivery schedules based on the reservations and available staff.

• Be committed to providing exceptional service with a high level of professionalism.

• Anticipate members’ and guests’ needs and respond knowledgeably and promptly using phone and email.

• Maintain a working knowledge of products and trends within the industry and assist in gear selection.

• Other duties as assigned

Job Requirements: 

• Keen to learn new skills, open-minded, and can adapt to changing situations
• Must be able to work as part of a team or alone
• Must have excellent oral and written communication, organization skills, and administration abilities
• Proficient in MS Office Products: Excel, Word, Outlook, and PowerPoint
• Will spend most of your shift on the computer and phone
• Ability to work a flexible schedule; weekends and holidays required

The expected pay range is $23.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 505135
Reference Date: 09/18/2024 
Job Code Function: Rental Operations   

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