Job Description

Job Title Provider Operating Model/Shared Services, Manager Job Category Operations Consulting Level Manager Specialty/Competency Operations Industry/Sector Health Services Job Type Regular Time Type Full time Travel Requirements Up to 80% Start Year 2025 Job ID 606806WD Location(s) NC-Charlotte, GA-Atlanta, IL-Chicago, DC-Washington, MO-Kansas City, TX-Dallas, CA-Los Angeles, WI-Milwaukee, MD-Baltimore, MN-Minneapolis, MA-Boston, US-Hybrid, NY-New York, CA-San Francisco, PA-Philadelphia, PA-Pittsburgh, TX-Houston
A career within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programmes to drive both growth and profitability.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.

The Opportunity
As part of the Operations Consulting Generalist team you are expected to lead operating model projects or shared services transformations. As a Manager you are expected to lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for project success and maintaining exceptional standards. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and principles in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Additionally, you are expected to specialize in designing, implementing, and improving shared services operations across core back-office functions and work closely with various, cross-functional client counterparts to identify improvement opportunities to achieve desired outcomes.

Responsibilities
- Lead and manage operating model projects and shared services transformations
- Mentor and develop junior staff, fostering their professional growth
- Confirm project success through strategic planning and premium standards
- Inspire and motivate teams to deliver exceptional quality
- Leverage team strengths to meet client expectations
- Identify and capitalize on opportunities to enhance firm success
- Embrace and promote technology and innovation in service delivery
- Design and refine shared services operations across core back-office functions

What You Must Have
- Bachelor's Degree
- 5 years of experience

What Sets You Apart
- Master's Degree in Business Administration/Management, Health Administration, Management, Finance preferred
- Leading operating model projects or shared services transformations
- Operational knowledge of core back-office functions
- Proven analytical skills leveraging data for design decisions
- Change management proficiency
- Experience with healthcare provider industry operations
- Designing and improving shared services operations
- Identifying improvement opportunities with cross-functional teams
- Establishing key performance indicators for shared services

Learn more about how we work:

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy:

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. 

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws.  At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

The salary range for this position is: $100,000 - $232,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link:

#LI-Hybrid

Job Tags

Holiday work, Full time, H1b,

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