Job Description

Job Summary

The Project Policy Analyst 4 position at Patient Contact Center (PCC) leads strategic and operational projects for onboarding specialty service lines and facilitates the change management process. This position is responsible for project-planning, design, development, leading, and supporting project team members to achieve short-term target goals and long-term organizational initiatives.

The incumbent will be responsible for managing project teams as their work contributes to implementation of service lines, projects, and continuous improvement work for the patient contact center. This incumbent will provide assessments, information, and updates to PCC leadership and executive leadership. The Analyst must have a clear understanding of interrelationships of the project teams, projects, service lines, timelines, and must foster and maintain a collaborative relationship between Physicians, Ambulatory Operations, and IT.

These positions will work on Patient Contact Center related tasks, including, but not limited to:

Project Management and Initiative Leadership

• Project-managing and leading the cycle of initiatives:

• Collection of data and current-state workflows;
• Project development and management;
• Facilitating and presenting stakeholder meetings for decision-making;
• Training the appropriate project team members to develop training and education.

Epic Workflows and Builds

• Developing and implementing Epic-related workflows and builds to streamline operations:

• Referral Orders (i.e., Order Questions);
• Appointment Requests;
• Decision Trees and Scheduling Builds;
• Ambulatory Orders (i.e., Order Panels);
• Referrals and Workqueues;
• Template Management Support.

Operational and Technical Support

• Supporting clinical and operational leadership in identifying opportunities to streamline and optimize scheduling;
• Becoming the main liaison between Epic/IT teams and Ambulatory Operations;
• Troubleshooting and resolving scheduling and referral issues related to Epic Cadence.

Minimum Qualifications

• Certified or Accredited in Epic Cadence and/or experience with Epic-related Cadence builds.
• High school diploma or equivalent.
• Healthcare related experience.
• Experience in implementing Epic-related builds and workflows for multi-department and/or specialty service line.
• Strong technical skills in Microsoft Office applications and platforms for presenting and leading meetings.
• Experience with strategic planning, analytical and program evaluation skills.
• Progressive experience in health system administration or equivalent fields.
• Ability to present data analytics to leadership and various stakeholders.
• Advanced problem-resolution skills.
• Excellent organizational skills and capacity to manage interrelated tasks.
• Skills to analyze complex information objectively.
• Understanding and maintaining confidentiality of hospital and patient information.

Preferred Qualifications

• Lean Six Sigma or PMP certification.
• Bachelor's degree.
• Healthcare experience in an academic institution or large integrated health system.

Key Responsibilities

• 70% - Project Management and Implementation
• 25% - Business Analysis & Customer Management
• 5% - Template Management Support

Department Overview

The UC Davis Health Patient Contact Center is tasked with providing high levels of patient/customer service within the health system. This position supports projects related to this department.

Position Information

• Salary or Pay Range: $3,176.25 - $5,858.24
• Salary Frequency: Biweekly
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift Hours: Day shift, Monday-Friday
• Location: Patient Contact Center (HSP166)
• Union Representation: Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is hybrid (mix of on-site and remote work)

Benefits

• High quality and low-cost medical plans.
• UC pays for Dental and Vision insurance premiums.
• Extensive leave benefits.
• Paid Holidays and Paid Time Off as stipulated in UC policies.
• Continuing Education allowance and reimbursement programs.
• Access to professional development courses.
• WorkLife and Wellness programs.
• On-site Employee Assistance Program.
• Supplemental insurance options.
• Public Service Loan Forgiveness Qualified Employer.
• Retirement benefit options including Pension and other Savings Plans.

Physical Demands

• Standing, walking, sitting - Occasional to frequent up to 6 hours.
• Lifting/carrying 0-25 lbs - Occasional up to 3 hours.
• Keyboard use/repetitive motion - Frequent 3 to 6 hours.

Mental Demands

• Sustained attention and concentration - Frequent up to 6 hours.
• Complex problem solving/reasoning - Occasional up to 3 hours.
• Communication skills - Frequent up to 6 hours.

Work Environment

UC Davis is a smoke and tobacco-free campus. May need to travel to different UC Davis Health locations for project work.

Special Requirements

• Employment is contingent upon successful completion of background checks.

Diversity, Equity, Inclusion and Belonging

UC Davis values diversity and inclusion, creating a vibrant organization through understanding individual differences and common ground. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer.

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