Job Description

Do you have experience in front desk operations and a passion for patient care?

We're looking for a highly organized and customer-oriented professional to assist with intake and registration at a fast-paced medical facility. If you have a background in healthcare administration and excel in communication, we’d love to connect with you!

Job Title: Patient Services Representative

Location:

On-site in Fort Worth, TX

(Parking garage provided)

Pay:

$19–$21/hr

Schedule:

Monday – Friday, 8:00 AM – 5:00 PM

(Temp role with possible permanent placement after 120 days)

Job Description:

The Patient Services Representative plays a key role in supporting the front desk and registration process. This position involves direct patient interaction, insurance verification, appointment scheduling, and various administrative tasks to ensure smooth clinic operations and a positive patient experience.

Key Duties Include:

• Interviewing patients to collect demographic and insurance information
• Verifying insurance eligibility and obtaining necessary authorizations
• Registering patients in the system and confirming data accuracy
• Handling co-pays, deposits, and financial discussions with patients
• Scheduling follow-up appointments and coordinating diagnostic orders
• Answering calls and directing patients to appropriate locations
• Maintaining patient records and assisting with chart documentation
• Supporting new staff during onboarding and training initiatives
• Participating in process improvement projects

Requirements:

• 1+ year of customer service experience (healthcare preferred)
• Front desk or patient registration experience highly preferred
• Bilingual in Spanish strongly preferred
• Experience using Epic or other healthcare software is a plus
• Strong attention to detail and interpersonal communication skills
• Ability to work efficiently in a fast-paced, team-oriented environment

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