Job Description

Front Desk Attendant – Overnight Shift (11PM – 7AM)

Hotel Royal Oak

As the overnight face of Hotel Royal Oak, the  Front Desk Attendant  is a calm, capable multitasker who ensures the hotel remains welcoming, efficient, and secure throughout the night. This role blends hospitality, light F&B service, and early-morning prep duties—all while being the first point of contact for late-night guests and early risers.

Key Responsibilities:

• Guest Services & Check-Ins:
• Greet late-arriving guests with warmth and professionalism.
• Efficiently manage check-ins, check-outs, and reservation adjustments using our PMS (Mews).
• Provide local area information, directions, and respond to guest requests in a friendly and proactive manner.
• Lobby Bar & Drink Orders:
• Prepare and serve a limited menu of alcoholic and non-alcoholic drinks upon request from the Hi-Fi Lounge after hours.
• Ensure guests consuming alcohol are of legal age and monitor consumption in accordance with hotel policies and Michigan Liquor Control Commission guidelines.
• Deliver drink orders to approved common areas such as the Bridge Pool Lounge, fire pit, and guest rooms when requested.
• Phone & Communication:
• Answer hotel phone lines promptly and professionally, directing calls or taking messages as needed.
• Respond to Akia guest messages and relay information or escalate to management when appropriate.
• Security & Monitoring:
• Conduct periodic property walks to ensure safety, cleanliness, and noise levels are appropriate.
• Lock down and secure guest-only areas at designated times (e.g., fire pits or Pavilion).
• Morning Breakfast Prep:
• Set up complimentary morning offerings in the lobby by 6:30AM, including coffee, pastries, and breakfast snacks.
• Maintain a clean and appealing presentation throughout breakfast service.
• End-of-Shift Reporting:
• Log nightly activity, guest interactions, maintenance issues, and F&B sales.
• Reconcile the POS and complete shift reports for handoff to the morning team.

Ideal Candidate Traits:

• Calm under pressure and comfortable working solo
• Friendly, detail-oriented, and proactive
• Able to manage basic drink preparation and multitask across hospitality and service roles
• Previous hotel front desk or hospitality experience preferred

Requirements

Required Skills & Qualifications:

• Minimum 1 year of experience in a front desk, hospitality, or customer service role
• Strong communication skills (verbal and written) and a professional, calm demeanor
• Comfortable working independently and making judgment calls during overnight hours
• Proficient with technology; prior experience with hotel PMS systems (e.g., Mews) is a plus
• Ability to multitask—must balance guest check-ins, phone calls, bar service, and morning prep efficiently
• Basic knowledge of bar service and Michigan alcohol service laws (TIPS certification is a bonus)
• Must be able to lift up to 25 lbs (breakfast setup, moving supplies, restocking beverages)
• Excellent time management and attention to detail, especially when performing nightly tasks and logging activity
• Dependable and punctual with reliable transportation for late-night/early-morning shifts

Preferred Qualifications:

• Experience in boutique hotel environments or independent properties
• Familiarity with point-of-sale systems (Toast or similar)
• Previous overnight or third-shift work history
• Interest in hospitality, local culture, and guest experience

Additional Requirements:

• Must be 18 years or older to legally serve alcohol in the state of Michigan
• Must pass a background check
• Available to work weekends and holidays as needed

Benefits

Benefits of Working at Hotel Royal Oak

• Competitive Pay – $18/hour with opportunities for performance-based increases
• Bi-Weekly Paychecks – Because who doesn’t love a Friday payday?
• Flexible Scheduling – Consistent overnight hours perfect for night owls or those balancing other commitments
• Paid Training – Learn our systems, tools, and guest service standards in a fun and supportive environment
• Team Culture – Work alongside a small, passionate team that cares about guest experience  and each other
• Staff Discounts – Enjoy discounted stays & lobby bar perks
• Growth Opportunities – Be part of a growing independent hotel brand with room for advancement into operations, F&B, or management roles
• Make a Difference – As the overnight go-to, your attention to detail and warm welcome help shape the entire guest experience

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