Job Title: Master Data Specialist
Onsite/Hybrid: Hybrid
Site Locations: Summit West, NJ
Work Schedule: 8-5 M-F
**TOP SKILLS**
Experience in planning/scheduling, managing operations, and/or managing master data in a supply chain or patient operations setting is preferred. Cell Therapy experience is a plus.
Experience working in or managing master data in APEX, GPS, Oracle, SAP, and/or other comparable planning/scheduling systems is preferred.
**Responsibilities**
The Master Data Specialist will be responsible for creating, updating, and maintaining master data elements supporting Cell Therapy treatment center account management. They will routinely receive information pertaining to apheresis centers, treatment centers, and treatment center personnel to transform into actionable master data entries. Management of other master data elements supporting Scheduling and Cell Logistics (SCLT) patient treatment scheduling may also be assigned. Participation in projects and working groups may occur as a growth opportunity as operations permit, considering operational priorities and alignment with development plans. This individual will be instrumental in managing patient scheduling master data for a rapidly growing Cell Therapy portfolio, enabling a best-in-class customer experience for our patient treatment centers around the world.
Position is office-based with in-office attendance required a minimum of 50% of the time. Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function.
Fluent reading, speaking, and writing skills required in English
Implement, review, and maintain master data in SCLT systems to facilitate the enrollment and scheduling of clinical and commercial Cell Therapy patients
Routinely connect and work with SCLTs regional teams (NorAm, EU, APAC) and matrix partners to develop, refine, and execute cross-functional processes associated with account management
Assist with reporting and Key Performance Indicator tracking efforts
Interact with internal and external stakeholders in-person and through electronic/virtual means
Facilitate a positive end-to-end customer experience
Actively participate in tactical and other meetings as assigned
Represent Scheduling and Cell Logistics on cross-functional initiatives as assigned
Provide on-the-job training on areas of subject matter expertise related to account management
Identify gaps and opportunities for improvement and provide input into the development of future state processes related to account management
Comply with applicable SOPs, work practices, and other documentation
Accountable for individual performance
Execute project tasks as assigned
Execute working groups tasks as assigned
**Knowledge, Skills, and Abilities**
Highly self-motivated, self-aware, and professional
Skilled in planning and organizing information
Strong communication (written and verbal) and presentation skills
Able to work independently and in groups
Flexible in responding to quickly changing business needs
Skilled at managing tense situations and de-escalation
Eager to work with teams from other regions and cultures
Able to share workspace for independent and collaborative work
Strong sense of ownership and accountability
**Education and Experience**
Bachelor's degree and 3 years of work experience
Experience in planning/scheduling, managing operations, and/or managing master data in a supply chain or patient operations setting is preferred. Cell Therapy experience is a plus.
Experience working in or managing master data in APEX, GPS, Oracle, SAP, and/or other comparable planning/scheduling systems is preferred.
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