Job Description

At BWX Technologies, Inc. (NYSE: BWXT), we are People Strong, Innovation Driven. A U.S.-based company, BWXT is a Fortune 1000 and Defense News Top 100 manufacturing and engineering innovator that provides safe and effective nuclear solutions for global security, clean energy, environmental restoration, nuclear medicine and space exploration. With more than 7,800 employees, BWXT has 14 major operating sites in the U.S., Canada and the U.K. We are the sole manufacturer of naval nuclear reactors for U.S. submarines and aircraft carriers. Our company supplies precision manufactured components, services and fuel for the commercial nuclear power industry across four continents. Our joint ventures provide environmental restoration and operations management at a dozen U.S. Department of Energy and NASA facilities. BWXT’s technology is driving advances in medical radioisotope production in North America and microreactors for various defense and space applications. For more information, visit . Follow us on LinkedIn , X , Facebook and Instagram .

BWX Technologies, Inc. is currently seeking an IT Support Analyst for its Lynchburg, VA location!

The IT Support Analyst position works as a member of the Information Technology team to extend 1st and 2nd level support to local and remote end users. This position deals with issues or problems that often require thoughtful evaluation before coming up with approaches or solutions. This position must develop and maintain good working relationships, resolve problems, and positively influence others to successfully produce customer satisfaction.

Essential Functions/Responsibilities:

• Provides 1st and 2nd level end-user support.
• Provides a high degree of customer satisfaction, functioning as a customer liaison for IT related issues.
• Tracks and follows up on complex customer issues, in a proactive manner, ensuring that all incidents are resolved to customer's satisfaction.
• Monitors opened tickets assigned to the Service Desk to verify correct assignment and ensures timely customer follow-up and resolution.
• Manages security groups, computers, and users in Active Directory.
• Analyzes and solves all problems relating to: PCs, laptops, printers, phones, tablets, cabling, AD services, DNS, DHCP and related end user devices.
• Works with the IT Operations management to determine strategic direction for the desktop environment, including the evaluation and testing of new technologies.
• Troubleshoots and supports proprietary software programs as well as third party software and applications.
• Develops work procedures, Standard Operating Procedures, and end-user technical documentation relating to the desktop environment.
• Completes audit tasks to ensure secure systems and management oversight is performed to meet SOX and internal audit commitments.
• Performs other duties as assigned.

Required Qualifications:

• High school diploma.
• Two (2) years of IT-related experience.
• Ability to identify, research, and resolve desktop system issues in a timely manner.
• Technical proficiency in areas relating to computer hardware, computer operating systems, and desktop applications.
• Commitment to ongoing training and new system implementation.
• Excellent written and oral communication skills.
• Demonstrated ability to work in a fast-paced environment with frequent interruptions and changes in priorities.
• Demonstrated ability to handle multiple complex situations independently.
• Ability to develop effective working relationships with customers, co-workers, and administration.
• Ability to provide effective support to other departments, requiring tact and situational judgment/awareness.
• Must be a U.S. citizen with no dual citizenship.
• Must be able to obtain and maintain a U.S. Department of Energy (DOE) security clearance.

Preferred Qualifications:

• Bachelor’s degree. 

Pay: $49,000- $72,000

The base salary range for this position in VA at the start of employment is expected to be between $49,000 and $72,000 per year. However, the base salary offered is based on local job market factors, and may vary further depending on factors specific to the selected job candidate, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to these considerations, the total compensation package for this position may also include other elements, such as an annual cash incentive in addition to a full range of medical, retirement, and/or other benefits. Details of participation in these benefit plans will be provided at such time the selected job candidate receives an offer of employment. If hired, the selected job candidate will be employed 'at-will,’ unless employed at a location and in a position subject to a collective bargaining agreement. The company further reserves the right to modify base salary (as well as any other discretionary payment, compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and other market factors.

As a federal government contractor, BWX Technologies, Inc. and any subsidiaries, affiliates and related entities (“BWXT” or the “Company”) complies with all federal, state, and local laws and customer requirements regarding health and safety protocols. As such, all BWXT new hires will be required to adhere to applicable Company health and safety requirements within the workplace as a condition of employment.

Applicants selected will be subject to a Federal background investigation and must meet eligibility requirements for access to classified information or matter. Position requires U.S. citizenship with (no dual citizenship) ability to obtain and maintain a Department of Energy (DOE) security clearance which involves an extensive criminal and financial background investigation, drug test and previous employment reference verifications.

BWXT supports diversity and is committed to the concept of Equal Employment Opportunity. We have established procedures to ensure that all personnel actions such as recruitment, compensation, career development, benefits, company-sponsored training and social recreational programs are administered without regard to race, color religion, gender, national origin, citizenship, age, disability or veteran status.

​

 

Job Tags

Similar Jobs