Incident manager Job at MHK TECH INC, Houston, TX

TWU1Smp2Ymx4L2hNYzBqUWdZTTMrRVJJ
  • MHK TECH INC
  • Houston, TX

Job Description

Job Title: Incident Manager
Location: Only based out from USA (Remote 100%)
Duration: Long Term


Job Summary:
We are seeking an experienced Incident Manager to lead and coordinate responses to IT incidents, ensuring swift resolution and minimal disruption to business operations. The ideal candidate will have strong knowledge of Jira, experience with Root Cause Analysis (RCA), familiarity with data warehousing concepts, and the ability to work in US office hours.
Key Responsibilities:

  • Lead and manage all aspects of the incident response process, including identification, prioritization, and escalation.
  • Coordinate with IT teams and stakeholders to ensure efficient resolution of incidents and timely communication.
  • Use Jira to track incidents, ensure accurate documentation, and analyze incident trends.
  • Conduct Root Cause Analysis (RCA) and post-incident reviews to identify underlying issues, recommend corrective actions, and drive continuous improvement.
  • Collaborate with teams to understand data warehousing concepts for better incident diagnosis and resolution.
Requirements:
  • Proven experience in IT incident management or a similar role.
  • Proficiency in Jira, Root Cause Analysis (RCA), and familiarity with data warehousing concepts.
  • Strong communication, problem-solving, and leadership skills.
  • Ability to work in high-stress, fast-paced environments and during US office hours.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Report this job
  • Dice Id: RTX1ceef8
  • Position Id: 25-00007

Job Tags

Contract work, Remote job,

Similar Jobs

Urban Strategies LLC

Food Prep Server Job at Urban Strategies LLC

Food Prep Server Location Bronx, NY : : Food Prep Server JOB TITLE Food Prep Server PROGRAM Early Head Start REPORTS TO Health / Mental Health / Nutrition Specialist SALARY $16.58/per hour LOCATION New Rochelle, NY JOB TYPE Non-Exempt WORK SCHEDULE... 

Top Level Promotions

Office Administration Assistant Work from Home Job at Top Level Promotions

 ...Work from Home Data Entry & Office Administration Flexible Online Role About the Job We are seeking organized and motivated...  ...strengthen company efficiency. This flexible position offers part-time or full-time schedules with the ability to work from home and... 

Mercy Street

Leadership Institute Senior Intern - Summer 2026 Job at Mercy Street

 ...OVERVIEW The Leadership Institute (LI) is a ten-week summer program where senior interns (college aged students) and junior apprentice trainees (high school aged students) participate in unique programming to grow the high school students' faith, leadership, and understanding... 

Top Level Promotions

Administrative Office Assistant Job- Work from Home Job at Top Level Promotions

 ...Work from Home Data Entry & Office Administration Flexible Online Role About the Job...  ...across a variety of industries. Full training is provided for qualified candidates. Duties...  ...hours (part-time or full-time) Paid training provided Entry-level role with... 

Top Level Promotions

Administrative Assistant - Work from Home Position Job at Top Level Promotions

 ...Work from Home Data Entry & Office Administration Flexible Online Role About the Job...  ...prior experience is required, and full training is provided. This position is ideal for...  ...Flexible part-time or full-time hours Paid training included Opportunity to gain...