Job Description

About Westgate Resorts

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Job Description

General Liability Claims Adjuster experienced in managing litigation.

Are you an experienced claims professional who thrives in a fast-paced, litigation-focused environment? We’re looking for a General Liability Claims Adjuster to take ownership of managing complex, litigated claims from start to finish. In this role, you’ll collaborate with defense counsel, senior leadership, and multiple departments to ensure fair resolutions while protecting company interests.

You’ll play a key role in:

• Managing litigated files and documenting case activity throughout the life of the claim.
• Partnering with defense counsel and the VP of Risk Management to develop legal strategies and negotiate settlements.
• Analyzing reserves, preparing files for mediations, and presenting settlement evaluations.
• Investigating claims, reviewing legal documents, and providing recommendations on handling represented cases.
• Attending hearings, mediations, trials, and monthly Resort Safety meetings to represent the company’s interests.
• Identifying subrogation opportunities, reducing litigation exposure, and supporting safety initiatives to prevent future claims.
• Collaborating cross-functionally to gather documentation and ensure compliance with internal programs and industry standards.

What We’re Looking For

• Proven experience in general liability claims adjusting, including litigation management.
• Strong analytical, negotiation, and communication skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• A commitment to our core values: Integrity, Passion, and Work Ethic.

This is an opportunity to make a meaningful impact by protecting the organization, reducing risk, and driving successful claim resolutions—while working with a team that values professionalism, collaboration, and continuous improvement.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have thorough understanding of claims handling practices, policy language, exclusions, and ISO forms. Prioritization, organization, effective time management, creativity and self-discipline are needed to successfully perform in this position. Setting and achieving goals set is essential, along with the ability to work closely with defense counsel, and effectively manage litigation. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:

• High school diploma or GED required.
• 5 years of related experience and/or training, or equivalent combination of education and experience in liability claims handling.
• Valid Florida adjuster’s license required.
• Preference given for college degree and completion of AICPCU course work, such as AIC, ARM, CPCU, and industry-specific continuing education.

Physical Demands:

• Regularly required to sit, stand, talk, and hear.
• Frequently required to reach, carry, pull, or push with hands and arms.
• Lifting objects weighing no greater than ten pounds.
• Specific vision abilities required, including ability to adjust focus.
• Specific hearing abilities required for communication.

Language Skills:

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Capability to write simple correspondence.
• Effective presentation of information in one-on-one and small group situations to customers, clients, and other team members.

Mathematical Skills:

• Proficiency in adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, fractions, and decimals.
• Ability to compute rate, ratio, and percent, and to interpret bar graphs.

Reasoning Abilities:

• Application of common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Capacity to define problems, collect data, establish facts, and draw valid conclusions.

Work Environment:

• Work primarily conducted from an office or field office.
• Characteristics of the work environment include those encountered while performing essential job functions.

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

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