Job Description

About Us:

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

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Location Description:

Welcome to Willows Lodge, an idyllic escape just 30 minutes from Seattle in the charming setting of Woodinville, Washington. Proudly part of the Pyramid Global Hospitality portfolio, Willows Lodge offers 84 inviting guest rooms, 7 versatile meeting rooms, and a total of 5,000 sq ft of meeting space. More than just a retreat, Willows Lodge seamlessly integrates comfort with career opportunities.

Situated in the heart of Woodinville, Willows Lodge embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements.

Join us at Willows Lodge, where your pathway to a fulfilling career is guided by an excellent People First Culture. Here, you're not just part of a professional team; you're a vital contributor to an environment that appreciates the unique charm of Woodinville. With comfortable guest rooms, versatile meeting spaces, and the added luxury of an on-site spa, every aspect contributes to a workplace that harmonizes with the serene beauty of Washington's wine country. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development amidst the tranquil ambiance of Willows Lodge!

Overview:

Serves as direct link with the guests as the first impression as guests arrive and provides memorable service to guests throughout their stay.

Essential Duties

• Greet guests at their vehicle, at the door and in the lobby.
• Provide door service including opening the door, greeting, and assisting all guests.
• Park and retrieve guest vehicles while adhering to service and safety standards
• Engage with guests and provide personalized service; create positive memories through interactions.
• Take responsibility for the cleanliness and presentation of the entire hotel including but not limited to parking lot sweeps, cleaning windows and work areas, emptying trash etc.
• Provide bell service including helping with bags, escorting guests to the room, and conducting room shows.
• Complete and follow guidelines of shift checklists.
• Deliver packages and amenities to guest rooms.
• Help answer phones and ensures all guest requests are followed up on; including info about the hotel area, tourist attractions, directions, dining accommodations, taxis etc.
• Report any and all potential guest complaints, issues, and concerns to the MOD/Supervisor/Lead.
• Understand emergency procedures for all potential situations and report accordingly.
• Possess the ability to operate a manual transmission.
• Support, maintain, and participate in other duties as determined necessary by supervisor.

Compensation & Benefits

• Wage range: $21.00/Hour - $21.62/Hour + Tips 
• Eligible for medical insurance, dental insurance, vision insurance, and life insurance under our existing group plans
• Eligible for 401(k) retirement plan with employer match following 1 year of service under our existing plans
• 11 days of PTO accrued in the first year based on an employee working 40 hours each week
• Complimentary meal in employee lounge during shift
• Free parking

Qualifications:

• At least one year in a customer service role with high guest interaction
• Must be at least 18 years of age
• Hospitality industry experience is a plus
• Ability to solve problems when they arise
• Ability to work in a team environment is a must
• Pleasant and helpful personality
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel
• Ability to frequently lift and/or move up to 50 pounds
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast-paced setting
• Possess the ability to operate a manual transmission
• Possess and maintain a good driving record
• Must be available to work various shifts including weekends and holidays

Compensation Range: The compensation for this position is $21.00/Hr. - $21.62/Hr. based on qualifications and experience.

Job Tags

Holiday work, Full time, Local area, Worldwide, Shift work,

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