Front Desk/Guest Service Agent job at King's Pointe Resort Storm Lake, IA, US

Job Description

We are seeking a qualified physical front desk agent with a high level of professionalism and effective decision-making. Applicant must have strong interpersonal and administrative skills. Key Requirements/ Qualifications:

Successful history as a front desk agent or related customer service experience.
Understanding of how to use hotel's Property Management Software (PMS) systems.
Flexible schedule to meet business needs.
Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
Ability to maintain a composed, gracious and professional attitude.

Responsibilities:

Represents the first point of contact with guests and handles all stages of a guest’s stay.
Accommodate and anticipate guests needs, respond promptly and professionally.
Acts as the information liaison for the property and guests using all communication avenues.
Serve as point of contact to up to date information regarding the hotel, area attractions, and events.
Process and collect payments, accurately adhering to all cashier procedures.
Maintain a clean and neat front desk area.

Benefits as such: For all team members:

Eligibility to enroll in the 401(k) after 6 months of service.
100% match at 3% contributions, 50% up to 5%.
Paid Time Off – Sick & Vacation
Holiday Pay
Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Currently have properties in Wisconsin, South Dakota, and Iowa.
Travel discounts available through Choice Brand Hotels, Hilton, and Marriott as well as at our independent properties.

For regular full time team members/leadership team: * We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending. This position is subject to successful completion of the background check as it relates to the responsibilities of the role.

Job Tags

Holiday work, Full time, Part time,

Similar Jobs

Reef Systems

Cognitive Performance Specialist (Level 1) - Barksdale AFB, LA Job at Reef Systems

...Cognitive Performance Specialist (Level 1) Barksdale AFB, LA *Positions Contingent on Bide and Subsequent Award* Introduction : Air Force Global Strike Command (AFGSC) is responsible for the nations three intercontinental ballistic missile wings, the Air Forces...

Aeris Communications

Senior Director, Global Sales Operations Job at Aeris Communications

...more than 80 million cellular IoT devices globally in our IoT Platform Services via our... ...around a groundbreaking, game changing Security offering. We are looking for experienced... ...company and elevate your career. The Sr. Director, Global Sales Operations is a strategic...

Dollar Tree

OPERATIONS ASSISTANT MANAGER Job at Dollar Tree

...work schedules and the ability to work today and get paid tomorrow.Responsible for assisting with all operational tasks within the store as delegated and assigned by the Store Manager with main focus on the front-end and sales floor operations. Also assist with the hiring...

Metropolitan Transportation Authority

Graphic Designer Mapping Job at Metropolitan Transportation Authority

...Under the direction of the Mapping Manager, the map designer will be responsible for helping to research, create and maintain the MTA's transit maps, ensuring they are easy to understand, navigate and help address accessibility standards. This role will also create and...

BAYADA Home Health Care

CNA/Home Health Aide/Certified Caregiver Job at BAYADA Home Health Care

...Talent Scout Referral Bonus $$$**We have current job openings for CNA/ Caregiver/ Home Health Aides in the following locations:+ **... ...+ The highest safety standards**As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all...