Job Description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values. Responsibilities:

• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
• Welcome guests warmly, determine their needs, and manage the registration process.
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Operate hotel switchboard, take calls and provide information and transfer calls
• Balance cash at the end of each shift and generate reports for the next shift.

Qualifications:

• Strong customer service skills with a guest-focused approach.
• Availability to work flexible schedules, including weekends and holidays.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Experience in hospitality or customer service is preferred but not required.

About Company: Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners

Job Tags

Holiday work, Flexible hours, Shift work,

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