Job Description
About Us Layne’s Chicken Fingers , founded in 1994, is all about keeping things simple and doing them right. We shoot straight, and we take our food seriously—ourselves, not so much. We’re a little quirky, a little weird, and passionate about what we do. We’re expanding quickly, and we’re looking for someone who shares our love for chicken and community to help us grow.
About The Role: Layne's Chicken Fingers is currently looking for a result oriented
Franchise Business Consultant (FBC) to support our franchise partners in running strong, smart, and profitable restaurants.
- This role is designed for someone who understands not only working shoulder to shoulder but training, leading, coaching and inspiring in store and from a distance. You know how to build trust, and you know how to back it up with data and real, measurable results.
- You’re not just a coach. You’re a connector. A strategist. A trusted advisor who knows how to meet people where they are and help them get where they need to be.
You Might Be a Fit If You... - Have a track record of building strong relationships in decentralized or remote environments
- Coach with empathy and clarity—no corporate scripts here
- Have multi-unit restaurant operations experience
- Love solving problems and building actionable plans
- Diagnose root causes, not just symptoms
- Make complex tools like P&Ls and labor models feel approachable
- Balance detail orientation with big-picture thinking
- Communicate constantly and clearly across teams
- Use tech to drive efficiency and outcomes
- Lead strategic field visits that drive real results
- Support local marketing and community engagement
- Know franchise principles and real-world business ops
- Plan field time strategically to maximize impact and use systems and tools effectively to execute at a high level
- Conduct regular restaurant visits that provide value, driving sales, profit, and operational efficiency
- Facilitate goal-setting and performance reviews with franchisees
- Aren’t afraid to manage up or have tough, honest conversations with business owners
What You'll Do: - Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments
- Coach franchisees on business performance using a mix of data, experience, and straight talk
- Lead quarterly business reviews and support strategic planning for each location in your region
- Partner with multiple departments to align operational support with business goals
- Act as a strategic point of contact for corporate initiatives, NROs, and ongoing field feedback
- Help franchisees strengthen their business fundamentals, from guest experience to COGs to team development
- Use restaurant visits to create meaningful change, not just check a box
- Partner with Field Training Team to coordinate training support to the franchisee
- Represent Layne’s commitment to both excellence and partnership in every franchise interaction
Qualifications: - 4+ years in multi-unit restaurant operations or supervisory management
- High school diploma required; bachelor’s degree preferred
- Strong franchise systems experience
- Excellent organizational and communication skills
- Proven ability to lead with empathy and accountability
- Ensure the effective use of G&A expenses within parameters set by regional leads.
- Complete all responsible administrative functions and requirements of the position in a timely manner
- Achieve the operations and business performance goals for their portfolio of Franchisees, as set by their operations leader
- Track and review on-going data and analytics to guide Franchisee actions toward their goals, commitments, and plans. Interpret data to provide coaching and recommendations on priorities for Franchisee to address. Follow up on Franchisee commitments and monitor data to check progress
- Support Franchisees in understanding the processes for remodeling and building new restaurants. Align with the construction team and the Franchisee, monitor the milestones, and hold the Franchisee accountable to ensure that completed facilities meet required operational specifications. Provide support during all remodel and new store openings
- Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee’s individual goals and opportunities in pursuit of safe and consistent brand experience, same-store growth, and preparations for unit growth
- Participate and work “as needed” with the Field Marketing Team on updates for operations initiatives and fresh marketing product and promotion rollouts. Monitor and support the execution of local, DMA and regional marketing plans
- Perform evaluations on restaurants “as needed” based on the Franchisee Business Review process or other indicators
- Curious with a desire for continuous learning
- Deep understanding of restaurant KPIs, operational tools, and performance coaching
- Thorough understanding and knowledge of restaurant operations
- Clear communicator with a history of working cross-functionally to get things done.
Travel Requirement: - Must be willing to travel to consult with portfolio of franchisees. Extended periods of days & hours, nights & weekends may be required depending on visiting parameters
What We Offer: - Competitive salary + bonus structure
- Health, dental, and vision insurance
- Paid time off
- Training & development
- Company credit card for business travel
- Opportunities for advancement
- Free Uniforms
- Employee discount
Job Tags
Local area, Remote work, Night shift, Weekend work,