Job Description

Equine Hospital Client Service Representative & Pharmacy Assistant

Are you passionate about customer service and equine care? South Shore Equine Clinic is seeking a full-time or part-time Client Service Representative & Inventory/Pharmacy Assistant to support our clients, veterinarians, and team.

About the Role:

This unique position combines client communication with inventory and pharmacy responsibilities. You will play a key role in ensuring seamless client experiences while also managing critical inventory and medication supplies to support our veterinary team.

Client Service Duties:

• Manage client communications via phone, email, and text.
• Schedule appointments with accuracy and efficiency.
• Provide exceptional customer service and client education.
• Process payments, discuss balances, and handle invoicing.
• Organize and maintain client records and documentation.
• Support the overall organization and function of the front office.

Inventory & Pharmacy Support:

• Assist with ordering, receiving, and stocking veterinary supplies and medications.
• Monitor and maintain accurate inventory levels.
• Prepare prescriptions and ensure compliance with veterinary regulations.
• Maintain proper labeling, documentation, and storage of medications.
• Assist veterinarians and technicians with pharmacy-related needs.

Who We're Looking For:

• A mature, detail-oriented professional with prior customer service experience in a fast-paced environment.
• An equestrian with a minimum of 5 years of horse experience with professional references within the equine community.
• Someone with basic knowledge of equine health and terminology
• A team player who thrives in a collaborative, high-energy workplace.
• Strong organizational and communication skills , both written and verbal.
• Proficiency in computer systems, tablets, and cloud-based software.
• Ability to work 1-2 Saturdays per month (7:45 AM – 1:00 PM).

Compensation & Benefits:

• Competitive pay based on experience.
• Uniform allowance.
• Paid time off (sick and vacation days).
• Paid holidays.
• Employee Horse Health Care Package ( Wellness Plan & Colic Assistance Plan ).
• 401(k) with employer match.
• Comprehensive insurance (medical, dental, vision, disability, life, and pet insurance).

Schedule:

• Full-time or part-time opportunities available!
• Must be available for 1-2 Saturday morning shifts per month as needed.

Ready to Apply?
If you’re a dedicated professional with a passion for customer service and equine care, we’d love to hear from you!

Learn more about our practice:

Apply today and join our team at South Shore Equine Clinic!

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