Job Description

Company Description: 

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.  

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.   

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.   

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.  

Department Overview

The Commercial Product & Platform vision develops global technology products and platforms that delight our customers and enable our crews to operate our restaurants reliably and effectively.

The Director, Tech Lead is part of the Restaurant Technology team and reports to the Sr Director, Group Tech Lead of the Serve group. The Director will be responsible for delivering high quality RFM and Restaurant Profile software releases, operations of the current RFM and Restaurant Profile cloud based solution in addition to leading the cloud migration to GCP. This role will lead a team of 3 employees in addition to a large mix of internal customers and external technical resources to ensure the goals of the platform are met. This is an exciting opportunity for an experienced technology leader to help shape the evolution of the RFM, Restaurant Profile applications in addition to a large scale migration to GCP.

Duties

• Drive tech strategy, design and development of RFM and Restaurant Profile applications as well as support and enable the continued evolution of each product.
• Lead migration to the new GCP environment
• Lead architectural discussions and oversee the technical delivery of both internal resources (e.g., engineers) and vendors for development and operations of each platform.
• Ensure engineering and design best practices (e.g., modularity) are leveraged to develop modern cloud-native products and platforms.
• Define and enforce quality standards (non-functional requirements) and program-wide acceptance criteria.
• Manage security compliance, data integrity, and standards for all in-scope products and platforms to ensure sensitive data is secure.
• Manage the services and vendors that provide RFM Data Management, Testing as well as L3/L3.5 Support.
• Become an expert in the application, functionality and business capabilities that it enables.
• Partner with markets to adopt and deploy current RFM and Restaurant Profile capabilities while determine what changes will be needed for seamless adoption of new solutions.
• Deliver technology solutions that enable the business to deliver against their vision, mission, and strategy.
• Manage and own the program milestones, budget and associated ROI
• Act as interface into tech organization for other enterprise functions (e.g., restaurant ops)

Qualifications

• At least 10 years experience in hands-on technical roles showing progressive growth in responsibilities, with a strong background in software engineering, architectural design, and application development.
• At least 7 years experience working in an Agile software development environment and leading software engineering teams.
• Experience partnering with stakeholders in a complex, global matrixed org setup
• Experience leading large-scale global change programs impacting people, process, and technology.
• Demonstrated experience as a strong people management and development experience
• Strong experience owning and delivering performant restaurant/ digital platforms / infrastructure with measurable results.
• Ability to communicate effectively in multiple business areas (e.g., marketing, sales, finance, operations, technology)
• Deep understanding of global complexities, deployments and Segment / Market differences
• Experience managing P&L of the department, and develop financial forecasts
• Impact-minded approach, with ability to articulate goals and instill action and alignment towards reaching them.
• Strong problem solver with ability to manage and lead the team to push the solution and progress.

• Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.

Compensation

Bonus Eligible: Yes

Long - Term Incentive: Yes

Benefits Eligible: Yes

Salary Range

The expected salary range for this role is $195,371.00 - $244,214.00 per year

 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional Information: 

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.  

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance. 

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan. 

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis. 

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Nothing in this job posting or description should be construed as an offer or guarantee of employment. 

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