Job Description

Unlayer is a leading SaaS company specializing in email, landing page, and document design tools and solutions. Our mission is to empower businesses and individuals to create stunning, responsive emails without the need for coding expertise.

We are seeking a passionate and skilled Developer Advocate to join our growing team at Unlayer. As a Developer Advocate, you will play a crucial role in bridging the gap between our product development team and our developer community.

Responsibilities

• Create and maintain technical documentation, tutorials, and sample code for Unlayer's APIs and SDK
• Engage with the developer community through forums, social media, and events to promote Unlayer's products and gather feedback
• Develop and deliver technical presentations, workshops, and webinars to educate internal teams and developers on Unlayer's capabilities
• Collaborate with the product team to incorporate developer feedback into future product roadmaps
• Assist in troubleshooting and resolving developer issues
• Diagnose and troubleshoot software issues reported by internal teams and customers, including but not limited to user interface problems, integration issues, and API errors.
• Provide clear and concise instructions to coworkers and customers on how to resolve technical issues, both independently and through guided troubleshooting sessions.
• Collaborate with the engineering and product teams to escalate complex issues and provide feedback on product improvements and enhancements.
• Develop and maintain technical documentation, knowledge base articles, and FAQs to empower coworkers and customers to self-serve and reduce support inquiries.

Requirements

• 3+ years of experience in software development, preferably in web technologies
• Advanced understanding of HTML, CSS, Javascript & SDK
• Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical users
• Ability to remain calm and professional in challenging situations
• Strong problem-solving skills and attention to detail
• Experience with public speaking and presenting technical concepts to diverse audiences
• Passion for developer tools and email marketing technologies
• Must be able to work EST or CST hours

Preferred Qualifications

• Associate's or bachelor's degree in Computer Science, Information Technology, or related field
• Experience with email design and development
• Understanding of Vanilla JS, Vue, Angular and React a plus
• Previous experience in a developer relations or advocacy role
• Contributions to open-source projects
• Familiarity with customer support software (ie: Intercom) and ticketing systems is a plus

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