Job Description

InMotion Hosting is seeking a Data Center Technician committed to providing highly reliable service and strong technical expertise to join our team in either our Ashburn, VA or Los Angeles, CA Data Center. The Data Center Technician will handle incoming tickets, manage the readiness of servers, perform RMA’s, rack and unrack servers, and assist with network maintenance.

These are exciting times at InMotion as we expand our software product lines beyond our traditional web hosting services. Here’s your chance to see the impact of your work and be a driving force to our future success as we continue to develop innovative software solutions in the web hosting industry.

What You’ll Do:

• Work diligently to resolve open issues while ensuring that our uptime is always as high as possible.
• Provide server maintenance including hardware upgrades and replacements in our data center. 
• Rack and cable servers, documenting all changes to inventory. 
• Act as an escalation point from level 1 Data Center Technicians. Help them determine the best approach to solve issues and why the selected solution is the best option.
• Handle RMAs though the multiple vendors in a timely manner.
• Perform occasional checks on HVAC pressures, DC temperatures, power utilization, and “Amber checks” for errors.
• Handle the hardware and initial software portion of Evacs when needed.
• Perform regular physical inventory audits and maintain inventory system. 
• Maintain the online knowledge database and documentation. 
• Participate in scheduled maintenances allowing for shared workload in this area.
• Take part in on call events and rotations. Generally, this is one week on and 3 weeks off.

What You’ll Get:

• Benefits include medical, dental, vision, disability, life insurance options
• Paid time off
• Customizable 401(k) plans that include company matching
• Company paid holidays
• Reimbursement for tuition, certifications, or professional memberships
• Additional paid time off to volunteer in your community
• Opportunities for professional growth through career coaching, job shadowing, and company-wide training
• Recognition for your years of service
• Wellness initiatives 
• Profit Sharing twice yearly

Ideal Candidates Have:

• Experience providing hardware and basic Linux support, preferably in a Data Center environment.
• Strong troubleshooting abilities.
• Familiarity with Linux and its commands/utilities at a user level. 
• Strong understanding of run levels, basic Linux networking, partitioning, and running file system checks. 
• Ability to handle Linux related issues where the server is inaccessible by standard remote access techniques.
• Understanding of drive cloning, formatting, mounting, testing, and upgrade procedures. 
• Knowledge of shell scripting with common shells such as BASH, CSH, KSH or others.  
• Familiarity with RAM types (Standard, ECC, ECC-REG) and the ability to correctly identify these modules for proper upgrades.  
• Familiarity with general networking concepts and switch/router hardware.  
• Strong organizational and interpersonal communication skills. 
• Ability to explain complex technical concepts to other team members and customers. 
• Strong sense of urgency and attention-to-detail.
• Ability to detect and resolve problems in an efficient and timely manner, while analyzing business needs.
• Eagerness and initiative to go above and beyond with standard tasks; not only performing them, but finding ways to make them easier and/or more efficient.

Location

• Ashburn, VA
• Los Angeles, CA

About Us:

Founded in 2001, InMotion Hosting is a privately held provider of traditional web hosting and ultramodern XaaS solutions. InMotion Hosting has set itself apart from the competition with hundreds of thousands of customers, a permanent commitment to top support, and ongoing successes in technological innovation. These are exciting times at InMotion as we expand our brands to service the next generation of customer needs. 

You can see more information about our company culture and our current products and services by following these links: 

Annual compensation of $65,000 - $85,000 dependent on experience and skill set.

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