Customer Service Representative (Remote and On-Site Options Available)! Job at Eyecare Center of Salem, Rivergrove, OR

TXU5SmpQdmh4ZmxLZGtyYWhvODk5RUZPaWc9PQ==
  • Eyecare Center of Salem
  • Rivergrove, OR

Job Description

Are you passionate about providing exceptional customer service and looking for a flexible role that offers the option to work either remotely or on-site? Eyecare Center of Salem is seeking a dedicated and professional Customer Service Representative to join our team. This position is ideal for individuals who excel at helping others and are comfortable in both virtual and in-person environments.

Key Responsibilities:

  • Serve as the first point of contact for patients, addressing inquiries via phone, email, or in-person
  • Provide accurate information about our services, appointment scheduling, and vision care products
  • Assist patients with their appointments, both virtually and on-site, ensuring a smooth and seamless experience
  • Resolve patient concerns, process requests, and direct inquiries to the appropriate department
  • Handle insurance questions and billing inquiries in a professional and courteous manner
  • Maintain patient records and ensure data accuracy in our system
  • Provide support to the clinical and administrative teams when needed

Job Requirements:

  • Strong communication skills, with the ability to interact effectively in both virtual and on-site settings
  • Excellent problem-solving skills and the ability to handle customer inquiries with patience and professionalism
  • Previous experience in customer service, healthcare, or a related field is a plus
  • Proficient in office software (Microsoft Office, email, scheduling tools)
  • Ability to work independently from home or collaborate in an on-site team environment
  • For remote roles: Reliable internet connection and a quiet workspace

What We Offer:

  • Flexibility to choose between remote, on-site, or hybrid work options
  • A supportive and collaborative team environment, whether working remotely or in-office
  • Opportunities for career development and growth
  • Competitive pay and benefits
  • The chance to make a positive impact on patients' experiences at Eyecare Center of Salem

At Eyecare Center of Salem, we are committed to diversity and inclusion. We welcome applicants from all backgrounds and experiences, and we strongly encourage individuals from underrepresented communities to apply.

If you're excited to provide top-notch customer service and enjoy the flexibility of working remotely or on-site, we’d love to hear from you! Submit your resume today and join our dynamic team.

Eyecare Center of Salem
Proud to be an Equal Opportunity Employer.

Job Tags

Full time, Work from home, Flexible hours,

Similar Jobs

Roomza

Social Media Manager Job at Roomza

 ...About the Social Media Manager Position Are you a social media superstar? Do you keep up with the latest trends and know exactly how to get people to interact? Our company is looking for a new team member to run our social media accounts. From creating and managing... 

Fortrea

Clinical research nurse - on - site Job at Fortrea

 ...description As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides...  .... We are currently seeking a Research Nurse, to interact directly with our healthy volunteer... 

Kaiser Permanente

Financial Planning & Analysis Analyst IV Job at Kaiser Permanente

 ...results for their areas; and acting as an internal consultant to Kaiser Management team on reading and interpreting financial results,...  ...CENTER - Medical Office Controllers - 0806 Travel : No Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive... 

Lone Star Family Health Center

Healthcare Reporting Analyst I Job at Lone Star Family Health Center

The Healthcare Reporting Analyst I produces, gathers, and analyzes medical data, identifying trends and insights leading to improved treatment and patient outcomes Essential Duties and Responsibilities include the following: Gathers and integrates health-related data... 

AssistRx

Healthcare Data Analyst Job at AssistRx

The Data Quality Analyst is responsible for acquiring, managing and analyzing data that will be presented to internal teams, clients and partners...  ...with Microsoft Excel and SQL is a must Experience with healthcare and/or pharmacy data is preferred Previous client-facing...