Job Description

Role: Customer service representative

Location: Lincoln, NEBRASKA (Remote)

Type: Contract

Role Responsibilities:

• Answer incoming phone calls from healthcare providers regarding benefits and eligibility, billing and payments, authorizations for treatment, explanation of benefits, etc.
• Create written correspondence if issues were not resolved during the call
• Conduct provider outreach phone calls to collect missing information from medical providers.
• Route inquiries needing further investigation to the appropriate department and conduct routine case checks as needed.
• Complete all relevant documentation necessary to track provider issues and facilitate the reporting of overall trends.

Required Skills/Experience:

• High school diploma or equivalent.
• 1+ year(s) of experience working from home.
• 1+ year(s) of customer service call center experience.
• Minimum internet speed of 20 upload/20 download.

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