We are seeking a Customer Service Agent (CSA) to join our Customer Success team. This role is responsible for providing compassionate, efficient, and professional support to patients, clinics, and healthcare providers. The CSA will act as the first point of contact, ensuring excellent service, order accuracy, and timely resolution of issues. This position requires multitasking in a fast-paced environment, strong communication, and a commitment to delivering an outstanding customer experience.
Responsibilities:
Serve as primary contact for patients, clinics, and healthcare providers regarding orders, service issues, and inquiries.
Educate patients and customers on medical products, usage, and delivery timelines.
Support sales with order processing, tracking, and communication.
Manage inbound and outbound calls, emails, and messages with professionalism and urgency.
Resolve concerns while maintaining HIPAA and policy compliance.
Document all interactions accurately in CRM/EMR systems.
Collaborate with sales, logistics, and billing teams to ensure seamless service.
Monitor open and back orders, ensuring timely fulfillment.
Requirements:
2+ years of customer service or dispatching experience.
Call center experience handling phone, email, and chat.
Strong communication skills, both written and verbal.
Fluent in Spanish preferred (not required).
Professional demeanor and organizational ability.
CRM system experience preferred.
Ability to commute to Clearwater, FL office.
Ability to sit at a computer terminal for extended periods.
Regular, predictable attendance required.
Benefits:
Health, dental, and vision insurance
401(k) with company match
Paid Time Off (PTO)
Full-time, Monday–Friday schedule (9:00 am – 5:30 pm EST)
...Tools You Will Use:*** Wix* ClickFunnels* GoHighLevel (GHL)* Google Calendar* Asana or Notion **Working Hours:*** Part-Time: 20 hours per week* 8 AM 2 PM EST (Graveyard Shift)**Preferred Traits:*** Strong attention to detail and organization....
...BeiYuan North Station, line5, Beijing2. LiShuiQiao ParkBooks:providedChildrens age: 3-6 years old Group size: 20-30kids(with 2Chinese Teachers and Life teacher)Working schedule:2 days off on Sunday & Sat,Monday to FridaySalary:15-22K RMBnegotiation
...which all team members delight in creating a spa experience of wellness, relaxation, and rejuvenation. Our therapists hands-on approach to all services, provides the... ...decade - The Senator Spa is seeking licensed Massage Therapists who are interested in working in a professional...
...individuals facing language barriers. If you are eager to make a meaningful impact, we invite you to apply and join us on this humanitarian mission. Key Responsibilities: Provide accurate and efficient Spanish interpretation services across a variety of settings...
...-edge, venture-backed defense technology company recently ranked in Forbes Top 50 AI companies is seeking a skilled Jira/Confluence Administrator to take full ownership of their Atlassian environment across both self-hosted and cloud deployments. This is a hands...