Customer Experience Designer Job at Kaeppel Consulting, San Antonio, TX

T3VoSmp2L2d3dmhGZjBqYmdvSS84VVpGaWc9PQ==
  • Kaeppel Consulting
  • San Antonio, TX

Job Description

Overview:
Kaeppel Consulting is looking for a Customer Experience Designer to transform insights into intuitive and impactful customer journeys for a confidential client. The designer will collaborate across disciplines to improve end-to-end customer experiences through service design, prototyping, and visual storytelling. This is a hybrid opportunity based in San Antonio, TX, with an expected duration of 6–12 months.

Responsibilities:
- Translate research insights into customer journey maps and service blueprints.
- Design wireframes, process flows, and prototypes that enhance customer experience.
- Collaborate with content writers, researchers, and technical teams to align on design direction.
- Facilitate design thinking workshops and co-creation sessions with stakeholders.
- Support testing and refinement of design solutions based on user feedback.

Qualifications:
- Bachelor’s degree in Design, HCI, or related discipline.
- 5+ years in UX, service design, or customer experience roles.
- Proficiency in design tools such as Figma, Miro, or Adobe XD.
- Experience designing for complex ecosystems or multi-channel experiences.
- Strong facilitation and collaboration skills.

Job Tags

Contract work,

Similar Jobs

Stryker

Program Manager, R&D - PMO Job at Stryker

As a Program Manager on the Stryker Inari PMO team, you will play a pivotal role in driving strategic execution across product development teams focused on New Product Development (NPD). You will lead cross-functional projects from early concept through commercialization... 

Chainalysis Inc.

Staff Blockchain Engineer, Protocols Job at Chainalysis Inc.

 ...team at Chainalysis is driven by the challenge of solving complex technical problems and building products that foster trust in cryptocurrencies. We are a globally distributed organization with teams in Denmark, the UK, Canada, and the USA, who thrive on tackling... 

Destinee Travel

Customer Service Agent - Work From Home Job at Destinee Travel

 ...to join our team. If your excited to be a part of a growing company where you receive the...  ...Company Training Provided. Part-time or Full-time Requirements Responsibilities...  ...Organized Business minded Able to work remotely Able to work with no... 

Morning Pointe Senior Living

LPN Travel Nurse Job at Morning Pointe Senior Living

 ...Primary Purpose: The LPN Travel Nurse (LPN/or RN) is under the supervision and guidance of the Regional Director of Nursing, Director of Nursing (DON) and the Executive Director (ED) of the Community in which they are assigned.The Travel Nurse will assist the DON and... 

SRP

Principal Electrical Engineer Job at SRP

 ...largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater...  ...service, and networking Summary Regularly provides engineering services in an engineering discipline, as a project/program leader...