Customer Accounts Manager Job at Aarons, San Antonio, TX

TU90Sml2N3J5ZnhMZDBqYWc0czkrRU5GaGc9PQ==
  • Aarons
  • San Antonio, TX

Job Description

Customer Accounts Manager Hiring Range Minimum to Maximum: $15.50 to $16.25 This position is also eligible for incentive pay based on performance. Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager. Skills for Success Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron's team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work

  • Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
  • Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy
  • Second up to the General Manager
  • Build authentic customer relationships to support customers in their ownership goals and drive sales
  • Manage the collections process by counseling customers to gain timely lease/merchandise renewals
  • Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements
  • Contact customers who have not renewed merchandise agreements
  • Maintain customers contact over the phone and through home visits
  • Update customers information and maintain accuracy
  • Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals
  • Clean and certify merchandise in the cleaning station for all merchandise personally returned
  • Complete and maintain weekly vehicle maintenance sheet and route sheets daily
  • Load, secure and protect product in company vehicle
  • Safely operate company vehicle
  • Assist the Sales Team as needed
  • Any other reasonable duties requested by management
Requirements
  • United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
  • Must meet DOT requirements to obtain certification in required states (United States)
  • Ability to work schedule of hours varying from 8 am to 9 pm
  • Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
  • Two years of college or two years of previous management experience preferred
  • High School diploma or equivalent preferred
  • Excellent interpersonal and communication skills
  • High energy with the ability to effectively perform all functions of the store and multitasking effectively
  • Proper telephone etiquette
  • Uphold the Aaron's Brand and protect company assets
  • Maintain a professional appearance
  • Proficient computer skills

Job Tags

Similar Jobs

Worlds of Fun

Early Morning Washdown Ambassador Job at Worlds of Fun

Overview: $15.00 per hour Must be 16 years of age or older Morning Services Attendent shift time starts at 5:00am. This positon may include: Washes down park midways with high pressure hose Operates power washers and leaf blowers to remove stains and leaves from...

Cassia

Registered Nurse, RN, PRN Job at Cassia

Join our collaborative nursing team as a PRN Registered Nurse at Valley View Village! Our campus takes pride in winning the blue ribbon award for excellent infection control. The relationship between our nursing staff and residents makes a positive impact on their ...

H&H

Roadway Project Manager Job at H&H

 ...We are seeking a Project Manager with 10+ years of professional experience to be part of our Transportation Team in Austin. The position...  ...and technical writing skills Ability to train and mentor entry-level staff Applicants must be currently authorized to work... 

Rio Staffing

Intensive Care Nurse RN | Competitive Pay + Sign-On Bonus Job at Rio Staffing

 ...8.82 per hour (based on experience; shift differentials & Clinical Pathway available) Starting Bonus: $6,000 Sign-On Bonus Relocation Assistance: $2,000 for candidates relocating to Lawton, OK (must obtain a new Lawton address; excludes surrounding areas like Elgin... 

Total Aviation Staffing, LLC

Helicopter IFR Pilot Job at Total Aviation Staffing, LLC

 ...IFR Pilot - Somerset, KY Location: Somerset, KY | Sign-On Bonus: Up to $50,000 About the Role Total Aviation Staffing is seeking an IFR Pilot for Helicopter Air Ambulance (HAA) operations based in Somerset, Kentucky . This role offers the opportunity...