Job Description

Position Overview

We are seeking a dynamic and experienced Chief Human Resources Officer (CHRO) to lead the human capital strategy for a premier hospitality organization. The CHRO will be a key executive team member, driving HR initiatives that align with business objectives, enhance the employee experience, and cultivate a high-performance service culture. This role is responsible for overseeing all facets of human resources, including talent acquisition, employee engagement, labor relations, compliance, compensation, and learning & development across multiple hospitality locations.

The ideal candidate has a proven track record of leading HR functions in hotels, resorts, restaurants, casinos, or other hospitality environments and thrives in fast-paced, customer-service-driven settings. The CHRO must have strong strategic acumen, the ability to foster a diverse and inclusive workplace, and the expertise to navigate complex employment laws in a multi-location and/or global environment.

Strategic HR Leadership & Culture Development

• Develop and implement a comprehensive HR strategy that supports organizational growth, guest satisfaction, and employee engagement.
• Drive a high-performance service culture by implementing HR initiatives that align with the organization's vision, mission, and guest experience expectations.
• Partner with senior leadership to align HR strategies with business objectives, ensuring a customer-centric and employee-focused approach.
• Act as a trusted advisor to executive leadership , providing data-driven recommendations on workforce planning, leadership development, and retention strategies.
• Oversee change management initiatives to support company expansions, acquisitions, or restructuring.

Talent Acquisition & Workforce Planning

• Lead a scalable talent acquisition strategy to attract, hire, and retain top hospitality talent, including front-line service staff, corporate teams, and executive leadership.
• Implement recruitment marketing strategies that enhance employer branding and position the company as a premier employer in the hospitality industry.
• Develop strategic workforce planning models to ensure adequate staffing levels across peak seasons, special events, and new property openings.
• Foster strong relationships with hospitality schools, industry associations, and training programs to create robust talent pipelines .
• Ensure diversity, equity, inclusion, and belonging (DEIB) initiatives are embedded in hiring practices to build a diverse workforce.

Employee Engagement & Experience

• Champion employee experience initiatives to drive engagement, satisfaction, and retention within a fast-paced hospitality environment.
• Develop and oversee employee recognition programs , service awards, and incentive programs that celebrate performance excellence.
• Conduct employee pulse surveys , stay interviews, and feedback mechanisms to enhance workplace satisfaction and drive HR action plans.
• Implement wellness and mental health programs tailored for hospitality professionals facing high-stress, service-oriented roles.

Training, Development & Succession Planning

• Design and implement learning & development programs tailored for hospitality professionals, including leadership training, service excellence, and upskilling initiatives.
• Develop succession planning strategies to ensure a pipeline of future leaders and managers across hospitality properties.
• Oversee compliance training for hospitality-specific regulations, including food & beverage safety, customer service standards, and safety protocols.

Labor Relations & Compliance

• Oversee labor relations strategies, including union negotiations, contract administration, and grievance resolution (where applicable).
• Ensure compliance with federal, state, and international employment laws , including wage and hour laws, tip pooling regulations, and guest service labor laws.
• Serve as the company’s expert on HR compliance , ensuring adherence to EEOC, OSHA, FMLA, ADA, and other employment regulations.
• Partner with legal counsel on employment-related litigation, investigations, and risk management .

Compensation, Benefits & HR Technology

• Design competitive compensation structures , including base pay, incentives, tip pooling policies, and executive compensation.
• Oversee benefits administration , including health & wellness programs, employee assistance programs, and hospitality-specific perks.
• Implement HR technology solutions , including HRIS, payroll systems, and performance management tools, to improve efficiency.
• Monitor industry salary benchmarks and total rewards trends to maintain a competitive edge in attracting and retaining top talent.

Education & Experience

✅ Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, or a related field (Master’s degree preferred).
✅ 15+ years of HR leadership experience, with at least 5 years in a senior executive HR role within the hospitality industry (hotels, resorts, restaurants, casinos, or travel/tourism).
✅ Strong experience managing multi-site, high-volume operations with seasonal workforce fluctuations.
✅ Proven experience in union and non-union environments , with expertise in labor relations.
✅ Background in global hospitality operations is a plus for international brands.

Key Competencies & Skills

Hospitality Industry Expertise – Deep understanding of service culture, guest experience, and workforce dynamics.
People-Centric Leadership – Strong ability to build a customer-first employee culture.
Strategic Vision & Execution – Track record of implementing HR strategies that drive business outcomes.
Diversity & Inclusion – Experience in fostering diverse, equitable, and inclusive workplace environments.
HR Compliance & Employment Law – Knowledge of U.S. and global employment regulations affecting the hospitality industry.
Data-Driven Decision-Making – Strong analytical skills to interpret HR metrics and optimize workforce strategies.
Change Management & Organizational Development – Ability to lead large-scale change initiatives.
Technology Savvy – Experience leveraging HR technology, workforce analytics, and automation to enhance HR functions.

Competitive executive salary (commensurate with experience).
Performance-based incentives and bonuses .
Comprehensive health, dental, and vision benefits .
Hotel, resort, and travel discounts .
Generous paid time off (PTO) and wellness programs .
Executive leadership development opportunities .
Opportunities for international and domestic travel .

✔ Industry Leader – Work with a top hospitality brand committed to service excellence.
✔ Innovative & Inclusive Culture – Be part of an organization that values diversity, creativity, and employee well-being.
✔ Career Growth – Shape the future of HR within a dynamic, fast-paced industry.
✔ High Impact Role – Drive strategic initiatives that influence thousands of employees and enhance guest experiences.

Apply Today – Be part of a world-class hospitality team dedicated to creating exceptional guest experiences through people-first HR leadership!

Final Notes:

This detailed and hospitality-focused CHRO job description ensures that it captures the industry's specific HR challenges while providing a comprehensive and compelling overview for potential candidates. Would you like me to tailor it further to a specific type of hospitality organization (e.g., luxury hotels, resorts, restaurant groups, or casinos)?

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