Join Lap of Love as a Call Center Representative and Love What You Do!
Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator working from home, you’ll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.
Essential Functions & Responsibilities:
Provide customer service by engaging in positive interactions with pet families
Answer a high volume of customer service calls in a work from home/ remote environment
Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
Gather and accurately document the pet’s medical information and schedule appointments in an effective manner
Meet all productivity, quality, and performance standards
Guide emotional conversations in a calm and peaceful manner
Go above and beyond to provide stellar customer service to pet families and our veterinarians
Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
Other duties may be assigned to the employee to ensure the highest standard of customer service
Experience working in high call volume, customer service, or call center environments
Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom
Previous experience in a work-from-home environment or working with minimal peer interactions
High attention to detail and ability to adapt to new processes
Expected to be present for work, on time, every day for the entire duration of their shift
Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period.
Physical Job Requirements:
Schedule
Support Call Center hours are 7 am to 11 pm EST, 7 days a week, 365 days a year
Schedule includes nights/weekends/holidays
Must attend mandatory 4-week intensive training program at the beginning of employment
Compensation
...Responsibilities: Assures the services delivered by the Sheriffs Office meet quality and timeliness standards. Monitors cameras to... ...of supervision of inmates. Professional knowledge of correction practices. Proficient knowledge of legally acceptable restraint...
...This is the Volunteer Coordinator position at KRUA 88.1FM, the student radio station at the University of Alaska Anchorage. The KRUA Volunteer Coordinator is responsible for the recruitment, coordination and record retention of volunteers, the organization of station...
About This Role The primary purpose of the Internal Auditor role is to assist Ace management to evaluate and improve the effectiveness of our organization's risk management, control, and governance processes. The primary focus of this role will be to perform timely, quality...
...headquartered in Los Angeles, California, with additional locations across the globe. What youll do: We are hiring a Multilingual Data Annotation Specialist responsible for annotating videos, images, and metadata for YouTube, TikTok, Facebook, and other social media...
...have a passion for delivering an extraordinary customer service experience while working in a fast paced and friendly environment? If the... ...paySick time plan that you can use to support you or your immediate families healthVacation accrual planOpportunities for career growth...