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This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.
Global Credit, Anti-Money Laundering (AML) and Onboarding Operations (GCAOO) delivers credit fulfillment, service and operations of credit offerings, operational accountability for leasing and trade finance solutions; AML monitoring and refresh of client information; Onboarding for global market clients. The GCAOO Quality Control/Quality Assurance (QC/QA) team provides operational support by monitoring the completion of processes for critical customer due diligence requirements as directed by the Bank Secrecy Act (BSA) and/or the Financial Crimes Global Standard with coverage extending to horizontal lines of business.
The GCAOO QC/QA team is seeking to strengthen its risk management and infrastructure by focusing on key AML customer due diligence processes that have high risk and significant visibility. The incumbent for this position will be part of the newly created AML QC/QA Governance team that is responsible for implementing and governing the QC/QA strategy and requirements across multiple lines of business.
Role Responsibilities:Defines scope, sampling requirements, and minimum requirements/standards for the GCAOO QC/QA program.
Executes governance routines that measure the adherence to the GCAOO QC/QA program requirements, including sampling adherence, root cause analysis for underperforming processes, corrective action plans, and reporting.
Analysis of quality results to pinpoint trends, themes, or areas requiring attention.
Works with senior management and other team members to produce performance results and analysis packages for senior management and communicates performance by facilitating meeting routines.
Maintains a culture of compliance and supports the identification, escalation and timely mitigation of compliance/quality risks.
Applies knowledge and expertise to influence business managers and peers to ensure enforcement of the QC/QA program.
Interfaces with auditors, business and support leaders.
Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
Performs monitoring and testing of controls, identifying issues and control improvements for remediation
Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Manages the performance and productivity of team members that conduct quality inspection reviews
Ensures timely execution of QA activities including control execution, case management, and results reporting
Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
Required Skills and Experience
3+ years of experience with risk management, and/or AML Know-Your-Client/Client Due Diligence (KYC/CDD disciplines in a global investment bank)
Highly motivated, proactive and a self-starter; strong sense of ownership & ability to create and execute plans without daily oversight Awareness and understanding of the wider business, market and regulatory environment
Ability to interact and influence across all levels of the organization
Excellent verbal, written, and interpersonal communication skills
Data management experience (data quality, governance, etc.)
Strong Microsoft Office Suite (Excel, PowerPoint, Visio, etc.) experience
Highly motivated, proactive and a self-starter; strong sense of ownership & ability to create and execute plans without daily oversight
Control focused mindset and relative understanding of regulatory and reputational risks by applying adequate business context for appropriate groups like audit, regulators
Ability to manage multiple projects at once by prioritization and meeting deadlines
Able to identify and remediate risks in a timely manner
Critical thinker; ability to analyze problems and identify both tactical and strategic solutions to address
Desired Skills
Knowledge of AML, GBGM, or GWIM businesses preferred
Ability to assess the effectiveness of arrangements to deliver effective governance, oversight and controls in the business
Project management, ability to deliver change at program level
Strong interpersonal and overall communication skills (written and verbal)
Must be flexible and have experience working in a fast paced environment
Skills
Business Controls
Compliance
Audit
Risk Management
Quality Assurance
AML
Governance
Regulatory Requirements
Problem Solving
Analytical Thinking
Influence
Collaboration
Results Oriented
Adaptability
Attention to Detail
Monitoring and Testing
Critical Thinking
Written Communications
Decision Making
Shift:
1st shift (United States of America)Hours Per Week:
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