Job Description
Utilizing marketing and leasing knowledge to support team members. Aid in the daily operations of the facility. Contribute to leasing, revenue management, fiscal planning, and resident/community relations. Responsibilities may be subject to change
Responsibilities:
- Assist in the overall management of property
- Understand the needs & expectations of residents
- Maintaining effective communication with residents
- Resolve/mediate resident(s) complaints & conflicts in a timely and professional manner
- Monitor rents and enforce delinquency policies
- Responsible for assisting with property inspections, move-in and move-out procedures
- Move-Ins- Preparing packages & paperwork
- Ensuring units are ready for occupancy and performing move-in inspections
- Collection of deposits and/or fees associated with move-in
- Assist in the execution of turn events as directed by the Property Manager
- Responsible for oversight and training of Concierge Staff
- Lead in hiring/training/development process
- Coordinate and participate in residence life programming
- Perform Leasing and Lease up requirements
- Oversee prospective resident leasing process from start to finish
- Fully participate with leasing staff to ensure a successful lease-up annually as well as meeting specific sales goals weekly and monthly
- Negotiate lease renewals with current residents
- Maintain knowledge of the marketplace
- Assist in the implementation and further development of the overall marketing plan
- Responsible for assisting in the further development of the Marketing Plan
- Coordinating and overseeing relationships developed with outside organizations
- Overseeing and establishing events & sponsorship opportunities
- Coordination of On and Off Property Marketing
- Responsible for overseeing all media aspects of property
- Print Materials
- Approve flyers, mailers, and brochures by formatting content and graphics
- Online Advertising
- Responsible for oversight and training of Community Assistants (if applicable), Concierge Staff, Maintenance Staff, and any/all staff members directly related to the property
- Assist in hiring/training/development process
- Oversee Scheduling, Employee Record Keeping & Payroll Reporting
- Through a Marketing Plan, creating a schedule to maximize exposure
- Monitor Staff Activity and adjust where necessary
- Maintaining a system for service requests
- Coordinate and participate in residence life programming
- Assist in establishing overall goals and objectives for resident community experience
- Provide daily reports to management and ownership as requested
Qualifications:
Preferred but not required:
- Bachelor’s degree in Business or related field
- Preferred experience; prior housing management experience
- Software experience; Word processing, Excel, email, web browsing, and property management systems
- Strong arithmetic as well as excellent communication, customer service, and organizational skills are necessary
About Company:
Our company is a dynamic, fast-growing property management company and real estate investment company located in Pittsburgh, PA. The Hudson Companies is a family-owned and led company and is a 5-time recipient of the Best Places to Work in Pennsylvania Award. You will join a team of dedicated property managers, fellow leasing consultants, and facilities maintenance team members who strive to provide exemplary customer service to our residents and clients.
Job Tags