Job Description

Purpose:
The assistant general manager (AGM) will assist the general manager to ensure that day-to-day business operations of the restaurant run smoothly. The AGM is to serve as a second in command for decision making, scheduling, guest relations, and restaurant upkeep. Th AGM also actively contributes to any project planning and the development of processes and procedures.

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Essential Job Functions:
- Ensure strict adherence to company policies, protocols, and safety standards
- Supervise day-to-day shift activities of all staff and floor operations
- Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their job function
- Responsible for maintaining high level of service, food, and beverage quality
- Assist with all aspects of service during the shift and in preparation of it
- Perform opening and closing operational and administrative duties
- Support Chef with menu adjustments and education
- Schedule staff under the supervision of the General Manager
- Actively communicate anticipated labor costs and needs to General Manager and HR
- Auditing and correction of time keeping records
- Aid in restaurant supplies and tools inventory control
- Actively coach and train staff
- Participate in employee review processes
- Adjusting POS system to reflect menu, beverage, or dining space changes
- Assists in the management and supervision of Floor Managers
- Lead meeting and training sessions as needed
- Timely management of guest complaints, recovery, and feedback
- Communicate guest feedback to entire management team
- Aid in the the planning, execution, servicing, and administration of full-site buyout events in coordination with the General
Manager and Events Manager
- Assist in the execution of large party bookings in coordination with the Maître D’ and Events Manager as needed
- Effective team communication that fosters teamwork
- Maintain a positive work relationship with staff and motivate staff, especially during difficult times
Additional Job Functions
- Assist with bar service, accountability, structure, and standards as needed
- Efficient provisioning and purchasing of restaurant supplies
- Work with HR in the sourcing, hiring, and on-boarding of employees
- Assist the General Manager with financial forecasting, P&L, and cost management as needed
Physical Requirements
- Must be able to stand and walk for extended periods of time,
- Must be able to lift 30 lbs,
- Must be able to perform repetitive bending, stooping, twisting, and lifting of products and supplies.

Job Tags

Full time, Shift work,

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