This Application Support Specialist position involves providing technical support to end users, troubleshooting and resolving a wide range of technical issues. The role requires strong problem-solving skills, effective communication, and the ability to document and track issues to ensure timely resolution. The position works under immediate supervision and follows established guidelines.
Location: Maryland, United States
Responsibilities:
- Provide technical support to end users.
- Identify, research, and resolve technical problems.
- Respond to telephone calls, emails, and in-person requests for technical support.
- Document, track, and monitor problems to ensure timely resolution.
Required Skills & Certifications:
- Associate's degree or 2 years of experience in a related field.
- At least 1 technology certification (CompTIA Network+, CompTIA Security+, Microsoft Technology Associate (MTA) Windows Server Administration Fundamentals, MTA Windows Operating System Fundamentals, MTA Security Fundamentals, or Cisco Certified Network Associate (CCNA)).
- Knowledge of commonly-used concepts, practices, and procedures within a particular field.
Preferred Skills & Certifications:
- None specified in the input.
Special Considerations:
- Works under immediate supervision.
- Does not typically require exercising independent judgment.
Scheduling:
- Not specified in the input.
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