Job Description

Eastridge Workforce Solutions is a leading provider of workforce management solutions, committed to connecting skilled professionals with meaningful career opportunities.

Account Manager

Location: Richmond, CA

Job Type: Temp-to-Hire

Compensation: $25–$28 per hour

A respected logistics and distribution partner in Richmond, CA is seeking an experienced Account Manager to join their growing team. This is a temp-to-hire opportunity offering stability, professional development, and the chance to work with a highly collaborative operations group.

Position Overview

The Account Manager will be responsible for managing customer orders from entry through shipment. This role acts as the primary liaison between clients and internal departments, ensuring timely and accurate order processing, clear communication, and high levels of customer satisfaction.

Key Responsibilities

• Enter new customer sales orders within 24 hours of receipt
• Create and manage shipment containers using ERP system
• Coordinate with logistics for transportation arrangements
• Utilize project management tools to track and communicate status of orders
• Respond promptly to internal and external email inquiries
• Follow up daily on open tasks to ensure order fulfillment goals
• Maintain a 99%+ accuracy rate on customer accounts
• Proactively resolve issues and suggest process improvements
• Provide support coverage for other Account Managers as needed
• Adhere to all internal policies and industry compliance standards
• Foster cross-departmental collaboration to support overall company goals

Qualifications

Preferred Education & Experience

• High school diploma or GED
• Previous experience in account management or order processing
• Familiarity with logistics, purchasing, or operations coordination

Technical Skills

• Proficiency in Microsoft Outlook, Excel, and Word
• Experience using project/task management tools (e.g., Asana or similar)
• ERP or order management system experience preferred

Key Competencies

• Strong verbal and written communication skills
• Excellent organizational and time-management abilities
• Analytical thinking and problem-solving aptitude
• High attention to detail with disciplined follow-through
• Ability to work under pressure and adapt to changing priorities
• Team-oriented with a proactive mindset

Compensation

• Hourly Pay : $25–$28, based on experience and qualifications
• Opportunity for permanent hire based on performance

Benefits : Use this link bit.ly/4cGUQSh to learn more about benefits available to Eastridge’s temporary employees. From time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.

Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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