1-20- -134774 Help Desk Analyst Job at Focused HR Solutions, Madison, WI

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  • Focused HR Solutions
  • Madison, WI

Job Description

Help Desk Analyst - Madison, WI (100% On-site)

Candidates MUST be current Wisconsin residents. This position is 100% on-site in Madison, WI.

Our direct client has an opening for Help Desk Analyst # 134774. This position is for 9-12+ months, with option of extension, and will be worked 100% on-site in Madison, WI.

 

If you are interested, please submit the following:

  • YOUR CURRENT RESUME.
  • YOUR HOURLY RATE.

Below is the job description – Resumes due ASAP.

 

Top Skills & Years of Experience: 

  • 6 or more years of experience in the following:
  • Ability to independently perform root cause analysis and issue resolution of complex IT issues related to DFI hardware and software (e.g., Lenovo Laptops, Apple iPhones, MS Windows, M365).
  • Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives.
  • Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.
  • Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.

 

Top Nice to Have Skills:

  • ITIL 4 Foundation certification or similar.
  • CompTIA A+ certification of similar.
  • PMP certification or similar.

 
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Job Tags

Hourly pay, Full time, Immediate start,

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